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File #: 22-1038    Version: 1 Name: Receive a Presentation on the Transportation Service Key Performance Indicators
Type: Minute Order Status: Action Item
File created: 5/4/2022 In control: MOBILITY, TRAFFIC, AND PARKING SUBCOMMITTEE
On agenda: 5/10/2022 Final action:
Title: MTP - ACTION ITEM - (1) Receive a Presentation on the Transportation Service Key Performance Indicators; and (2) Provide Direction to Staff.
Date Ver.Action ByActionResultAction DetailsMeeting DetailsVideo
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MTP - ACTION ITEM - (1) Receive a Presentation on the Transportation Service Key Performance Indicators; and (2) Provide Direction to Staff.


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Meeting Date: May 10, 2022

Contact Person: Rolando Cruz, Chief Transportation Officer /Transportation

Phone: (310) 253-6500

Action Item: Yes [X] No [ ] Attachments: Yes [ ] No [X]

Fiscal Impact: Yes [ ] No [X] General Fund: Yes [ ] No [X]

Public Notice: E-Mail via GovDelivery: (05/05/2022): Meetings and Agendas - Mobility, Traffic & Parking Subcommittee / Parks, Recreation, and Community Services Commission; Notify Me - Construction, Street Maintenance and Closures; Stay Informed - Bicycle & Pedestrian / Culver CityBus / Construction Street Maintenance and Closures

Dept Approval: Rolando Cruz, Chief Transportation Officer (05/05/2022)
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BACKGROUND/DISCUSSION

The Transportation Department had previously established a strategic goal in the FY22 Budget workplan to develop a performance management program in line with Federal Transit Administration (FTA) and the Federal Highway Administration's (FHWA) performance management framework and to support community engagement through transparency of services delivered by the department.

Performance management includes identifying, collecting, analyzing, and reporting on indicators that show how well the organization performs, both internally and in the delivery of services to the public, and how that performance compares with its set targets and/or with peer organizations. More importantly, as a management tool, performance data is intended not as an end result, but rather as a means to more informed decision making and a more engaged community.

The Transportation Leadership team has identified several Key Performance Indicators (KPIs) in each of the four core service areas provided by Transportation including CityBus, CityRide, CityShare, and CityFleet Services. As staff...

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