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(1) Receive a Presentation on the Transportation Service Key Performance Indicators for FY22Q2; and (2) Provide Direction to Staff.
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Meeting Date: January 25, 2022
Contact/Dept: Mike Tobin, Deputy Chief Transportation Officer /Transportation
(310) 253-6500
Action Item: Yes [X] No [ ] Attachments: Yes [ ] No [X]
Fiscal Impact: Yes [ ] No [X] General Fund: Yes [ ] No [X]
Public Notice: E-Mail via GovDelivery: (01/24/2022)
Meetings and Agendas - Mobility, Traffic & Parking Subcommittee
Notify Me - Construction, Street Maintenance and Closures
Stay Informed - Bicycle & Pedestrian / Culver CityBus /
Construction Street Maintenance and Closures
Dept Approval: Rolando Cruz, Chief Transportation Officer (1/19/2022)
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BACKGROUND/DISCUSSION
The Transportation Department had previously established a strategic goal in the FY21 Budget workplan to develop a performance management program in line with Federal Transit Administration (FTA) and the Federal Highway Administration's (FHWA) performance management framework and to support community engagement through transparency of services delivered by the department.
Performance management includes identifying, collecting, analyzing, and reporting on indicators that show how well the organization performs, both internally and in the delivery of services to the public, and how that performance compares with its set targets and/or with peer organizations. More importantly, as a management tool, performance data is intended not as an end result, but rather as a means to more informed decision making and a more engaged community.
The Transportation Leadership team has identified several Key Performance Indicators (KPIs) in each of the four core service areas provided by Transportation including CityBus, CityRide, CityShare, and CityFleet Services. As staff is continuing to develop and evolve this performance m...
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