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CC - Approval of a Professional Service Agreement with Turbo Data Systems, Inc. (TDS) for parking citation processing and collection.
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Meeting Date: June 12, 2017
Contact Person/Dept: Dianne Gifford/Police Department
Phone Number: 310-253-6252
Fiscal Impact: Yes [X] No [] General Fund: Yes [X] No []
Public Hearing: [] Action Item: [X] Attachments: [X]
Commission Action Required: Yes [] No []
Public Notification: (E-Mail) Meetings and Agendas - City Council (06/07/17);
Department Approval: Chief Scott Bixby (05/31/2017)
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RECOMMENDATION
Staff recommends the City Council approve a professional services agreement with Turbo Data Systems, Inc. (TDS) for parking citation processing and collection.
BACKGROUND/DISCUSSION
On June 9, 2008, the City Council approved a five-year contract with TDS with the option to extend the agreement for two additional two-year terms. The current contract terminates June 30, 2017. Services provided include citation processing and collection by mail, phone or web site, multiple reminder notices, placement of DMV holds, credit holds, Franchise Tax Board collection, customer service and administrative adjudication scheduling.
New technologies are becoming more integrated. In 2016, the City's Public Works Department entered into a contract with TDS to build a web-based, on-line permitting system to improve customer service, convenience and efficiency. When that system is fully implemented, the TDS database will seamlessly work with the police enforcement system to provide virtual permitting with real-time updates. In 2016, the Police Department also entered into a contract with Tannery Creek for Autochalk to enforce permit zones within the City. Autochalk, as part of that contract, integrated with TDS to cite using the TDS ticketwriters, to process the citations, and to locate scofflaw ...
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