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Revised Classification Specification: Systems Support Manager
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Meeting Date: December 5, 2018
Contact Person/Dept: Ofelia Garcia/Administrative Services
Phone Number: (310)253-5640
Fiscal Impact: Yes [] No [X] General Fund: Yes [] No []
Public Hearing: [] Action Item: [X] Attachments: [X]
Public Notification: (Email) Meeting and Agendas - Civil Service Commission (11/29/18); (Email) All City Staff (11/29/18)
Department Approval: Serena Wright-Black, Assistant City Manager (11/28/18)
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RECOMMENDATION
Staff recommends that the Civil Service Commission approve the revised classification specification for Systems Support Manager.
BACKGROUND/DISCUSSION
The Information Technology Department is comprised of three divisions: Information Technology, Graphic Services, and Information Technology - Public Safety.
The Information Technology Department ("IT") provides centralized information processing, telecommunications, and network services to all departments and divisions within the City. In addition, IT provides project management, systems planning, design, and programming support for the enhancement of existing systems, as well as hardware maintenance and training as they serve to increase employee productivity through the use of technology.
The Systems Support Manager classification is currently responsible for all aspects of technical support for public safety systems and software applications.
Earlier this year, the Technical Services Manager retired, giving Information Technology Department management the opportunity to assess the organizational needs of the department. During this review it was determined that there was significant overlap between the Systems Support Manager and Technical Services Manager classification specifications. With that in mind, it was decided that the Technical Services Manager classifica...
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