City of Culver City, California
City Council Agenda Item Report
RECOMMENDATION:
Staff recommends the City Council authorize renewing the annual software
maintenance contract with Oracle (Redwood Shores, CA) to support the City’s
Enterprise Financial System.
BACKGROUND:
On November 9, 1998, City Council authorized contract awards to JD Edwards and
third-party vendors to provide software and implementation consulting services.
Included with the purchase was a maintenance contract to ensure that Culver City
receives upgrades to the software and technical support. Software upgrades are
necessary for continuous vendor support and legal compliance with financial
reporting, procurement, and payroll/human resource processes.
In August 2003, JD Edwards was acquired by PeopleSoft and in December 2004,
Oracle acquired PeopleSoft. Since the acquisition, Oracle has continued to
reinforce its commitment to the existing JDE software users.
The City’s current maintenance contract was approved by City Council on November
13, 2006. The maintenance contract payment for 2006 was issued in the amount of
$63,060.18. The approval from Council also included a provision to pay the renewal
in 2007 provided the amount did not increase by more than ten percent. The
maintenance payment for 2007 was paid in the amount of $66,900.56.
Meeting Date: 11/10/08 Item Number: C-4
AGENDA ITEM: Authorization to Renew the Annual Software Maintenance
Contract with Oracle (Redwood Shores, CA) to Support the City’s Enterprise
Financial System.
Contact Person/Dept.: Michele Williams
Phone Number: 310.253.5959
Fiscal Impact: Yes [X] No [] General Fund: Yes [X] No []
Public Hearing: [ ] Action Item: [] Attachments: [X]
Public Notification:
Master E-Mail Notification List (11/05/08)
Department Approval:
John Richo (10/30/08)
City Attorney Approval:
Carol Schwab (by H. Baker) (11/05/08)
Chief Financial Officer Approval:
Jeff Muir (by M. Noller) (11/03/08)
City Manager Approval:
Jerry B. Fulwood (11/05/08) City of Culver City, California
City Council Agenda Item Report
DISCUSSION:
Oracle has continued to communicate a strategy that supports their current software
(including JDE and PeopleSoft products) without additional expenditures. Oracle’s
software maintenance schedule commits to providing support for JDE Xe (the
version the City currently has installed) until 2013 (attachment 1).
The Oracle software maintenance contract remains unmodified from previous years.
The benefits include direct telephone support to knowledgeable software
technicians. If a problem is encountered that cannot be resolved over the telephone,
remote diagnostic assistance is also available to further facilitate resolution. This
maintenance program also ensures that software upgrades are immediately
provided without additional cost.
Staff recommends renewing the financial system maintenance contract with Oracle.
To date, the company has continued to provide excellent support for the JDE
software system. There is no indication that continuing support with Oracle will in
any way negatively impact the stability of the City’s financial system.
FISCAL ANALYSIS:
The authorization to renew the annual software maintenance contract with Oracle
would result in the expenditure of $68,907.56 (including applicable taxes). Sufficient
funds have been allocated in the fiscal 2008-09 Information Technology Software
Maintenance Budget (10124100.600200) for this maintenance contract.
ATTACHMENTS:
1. Oracle Lifetime Support Policy
2. Oracle Service Renewal Agreement
MOTION:
That the City Council:
1) Approve the Oracle Service Renewal Agreement; and,
2) Authorize the City Attorney to review/prepare the necessary documents; and,
City of Culver City, California
City Council Agenda Item Report
3) Authorize the City Manager to execute such documents on behalf of the City;
and,
4) Authorize IT to pay $68,907.56 to Oracle for one year of financial software
maintenance for the term December 2008 through November 2009;
5) Authorize IT to pay the annual maintenance renewal with Oracle Corporation in
November 2009 and each year thereafter for a period not more than three
additional years, unless the renewal exceeds the previous year’s price by more
than ten percent or if the service is deemed unnecessary by the City’s Chief
Information Officer (CIO);
MEETING DATE: 11/10/08
AGENDA ITEM: Authorization to Renew the Annual Software Maintenance
Contract with Oracle (Redwood Shores, CA) to Support the
City's Enterprise Financial System.
ATTACHMENTS
Pages
1. Oracle's Lifetime Support Policy (Excerpt) 1 — 9
2. Oracle's Service Renewal Agreement 10 — 18Attachment Page 1 of 18
INFORMATION-DRIVEN SUPPORT
L—Jt=me Suppo.t
Oracle ApplicationsTable of Contents
Oracle Lifetime Support Policy 2
Oracle's PeopleSoft Enterprise Applications Releases 4
Oracle E-Business Suite Releases 6
Oracles JD Edwards EnterpriseOne Releases e
Oracle's JD Edwards World Releases 7
Oracle Communications Billing and Revenue Management (Formerly Portal) Releases 7
Oracle Communications Service Fulfillment (Formerly Netsure) 7
Oracle Communications (Formerly MetaSolv) Releases a
Oracle's Demantra Releases 10
Oracle Activity Based Management Releases 10
Oracle's JD Edwards EnterpriseOne Supply Chain Planning Releases it
Oracle's Siebel Applications Releases 12
Oracle Customer Self-Service Releases 13
Oracle's Hyperion Releases 14
Oracle's Telephony©Work Releases 17
Oracle Transportation Management Suite (Formerly Global Logistics) Releases 17
Oracle Financial Services Applications Releases 18
Oracle Financial Analyzer Release 18
Oracle Sales Analyzer Release 18
Oracle Utilities (Formerly SPL WorldGroup) Releases 13
Oracle Utilities (Formerly Lodestar) Releases 20
Oracle MarketPrice (Formerly Revenue Technologies) Releases 21
Oracle Life Sciences Releases
Oracle's Agile Product Lifecycle Management Releases 22
Oracles Agile Product Lifecycle Management for Process (Formerly Prodika) Releases 24
Oracle Enterprise Visualization (Formerly Cimmetry) Releases 25
Oracle's LogicalApps Releases 26
Oracle Taxation Application Release 26
Oracle's AdminServer Releases 27
Attachment Page 2 of 18ORACLE IS THE.
vN COMPANY
Attachment Page 3 of 18Maximize your support investment, unlock the full value of your Oracle products, and
control your upgrade strategy—with the industry's leading support policy.
Simple, predictable, flexible, and the most comprehensive support policy available, the
Oracle Lifetime Support Policy helps drive your business success. Oracle's industry-
leading support policy covers your entire technology environment, from database to
middleware to applications—an industry first, only from Oracle.
Oracle's Lifetime Support Policy also puts you in control of your upgrade strategy. Our
flexible support policy stages make it easier for you to plan and budget for Oracle's
exclusive product upgrades. You'll enjoy continued peace of mind, knowing that we'll
always be there to support your business. When it's time to upgrade, you'll have rights to
major product releases, so you can benefit from Oracle's technology leadership and keep
pace with the world of business.
Expect lifetime support. Expect control of your technology future—with Oracle's Lifetime
Support Policy.
Attachment Page 4 of 18
1Oracle Lifetime Support:
From Five Years to Forever
Oracle Lifetime Support Policy
With Oracle Support, you know up front and with certainty how long your Oracle products are
supported. The Lifetime Support Policy provides access to technical experts for as long as you
license your Oracle products and consists of three support stages: Premier Support, Extended
Support, and Sustaining Support. It delivers maximum value by providing you with rights to major
product releases so you can take full advantage of technology and product enhancements. Your
technology and your business keep moving forward together.
Premier Support provides a standard five-year support policy for Oracle Technology and Oracle
Applications products. You can extend support for an additional three years with Extended Support
for specific releases or receive indefinite technical support with Sustaining Support.
Premier Support
AS an Oracle customer, you can expect .thebest with Premier Support, Our al”,;a61-‘01in next-
ieneration .sUPport .j.)rogam... Premier Support pro ide ou alt maintenance and support ot v our
:Oraele. DatabaSe'.:OraelefUsion Middleware..arid .Oracle Appfieatintis for fiVe .y.ears ..froM:their . ,
...generalkavailability.4autzYntrben .e. rrorp
• N:10.7:0-4...).4.vci. .404 to.:110.019gy•tel.e4ws
:4: support -
•:n:' (X14qat patch updates
Tax. legal. and rgulaoy.r.pdates
• Upgrade scripts
('eruircat ion with most new third pdrt'a proclu1.b'ersronb
• -Certification with-most-new Oracle products
Attachment Page 5 of 18Extended Support
Your technology future is assured with Oracle's Extended Support. Extended Support lets you stay
competitive, with the freedom to upgrade on your timetable. If you take advantage of Extended
Support, it provides you with an extra three years of support for specific Oracle releases for an
additional fee. You benefit from
• Major product and technology releases
• Technical support
• Updates, fixes, security alerts, data fixes, and critical patch updates
• Tax, legal, and regulatory updates
• Upgrade scripts
• Certification with most existing third-party products/versions
• Certification with most existing Oracle products
Extended Support may not include certification with some new third-party products/versions.
Ao;:cirir
Oracle Applications Unlimited and the Lifetime
Support Policy represent our commitment to
deliver an Oracle Superior Ownership
Experience by protecting and extending your
investment through enhancements to the
products and solutions you have licensed.
Oracle Applications Unlimited gives you the
option to do what is best for your business:
continue to derive value from your existing
applications or upgrade to next-generation
Oracle Applications, such as those built on
Oracle Fusion Middleware, when it makes
business sense.
The choice is yours.
Sustaining Support
Sustaining Support puts you in control of your upgrade strategy. When Premier Support expires, if
you choose not to purchase Extended Support, or when Extended Support expires, Sustaining
Support will be available for as long as you license your Oracle products. With Sustaining Support,
you receive technical support, including access to our online support tools, lcnowledgebases, and
technical support experts. You benefit from
• Major product and technology releases
• Technical support
• Access to OracleMetaLink/PeopleSoft Customer Connection/BEA eSupport Portal/BID Portal
• Fixes, updates, and critical patch updates created during the Premier Support stage
• Upgrade scripts created during the Premier Support stage
Sustaining Support does not include
• New updates, fixes, security alerts, data fixes, and critical patch updates
• New tax, legal, and regulatory updates
• New upgrade scripts
• Certification with new third-party products/versions
• Certification with new Oracle products
For more specifics on Premier Support, Extended Support, and Sustaining Support, please refer to
Oracle's "Technical Support Policies."
Attachment Page 6 of 18
34
• Aug 1899 krg2006 Aug 2008 Not Offered
• Dau 20 . 90 • • : . • Mar . 2007 • • Mar 2.07: • Not Offbred
Aug 2001 Aug 2601 : Aug Not .1)11e.re1
: Dec 2001 Jun 2307 • Jai 2007 :Net Offered
Aug 2001 • Aug:2008 •Aug.2008 •: :Not O.`iereo
Dec 2001 Dec 2006 Dec 2007 Not Offered
Dec 200/ Dec 2006 N/A* Not Offered
NOv 20(11 • mat 2007:... Mar 2008 Nut Offered :
Mar 2002 Mar 2007 Mar 2008 Not Offered
Mar 2002 Mar 2007 Mar 2008 Not Offered
Mar 2002 Mar 20G7 Mar 2008 Not Offered
Mar 2092 Mar 2007 Mar 2008 Not Offered
Jul 2002 Jul 2007 Jul 2008 Not Offered
: Dec 2002 . Dec 2007. . Dec 2008 : Dec 2010
Dec 2002 " Dec 2007 NW Dui:2010
Dec 2002
Dec 20113
"Dec 2007.
Dec 2008
Dec 2008 Dec 2010
Dec 21169 DOc 2011 :
Dec 2003 Dec 2008 Dee 2009 Dec 2011
Mar 2003 : Mar 21108 Mar 2009 Mar 2011
Sep 2003 Sep 2008 Sep 2009 Sep 2011
Jun 2004 Jun 2009 Jun 2010 Jon 2012
Dec 2004 Deo 2009 Dec 2010 • Dec 2012
Mar 2005 Mar 2010 Mar 2011 • Mar 2013
Aug 2005 Aug 2010 Aug 2011 Aug 2013
Augi2005 Aug 2010 Aug 2011 Aug 2013
Apr 2005 Apr 2010 N/A* Apr 2013
Sep 2005 Sep 2010 Sep 2011 • Sepi2013
Dec 2005 Dec 2010 Dec 2011 Dee 2013
Feb 2006 Feb 2011 Feb 2012 Feb 2014
Apr 2006 Apr 2011 Apr 2012 Apr 2014
Aug 2006 Aug 2001 N/A* Aug 2014
indefinite
Indefinne:
Indefinite
Indefinite
:Indefinite.
Indefinhe
Indefinite
Indefinite
Indefinite
indefinite
Indel;ote
Indefinite
tidy/mu
INA*
Indelnize
Indefinite • •
Indefinite
indefinite
Indefinite
Indefinite
Indefinite
Indefinite
Indefinite
Indefinite
Indefinite
indefinite
Indefinite
Indefinite
Oracle Lifetime Support:
Coverage for Oracle Applications
Oracle's PeopleSoft Enterprise Applications Releases
Support does not follow the Lifetime
Support Policy.
Release will have a direct upgrade to
an application built on Oracle Fusion
Middleware.
Unless otherwise noted, each stage of support
is provided Ihrough the last day of the month
noted on the included charts.
For further information regarding specific releases,
please reknit) OracleMetaLkik, PeopleSoft
Customer Connection, BEA eSupport, or
BID Portal.
!S:A7.6:ANZ:
H;:diAS 6_0
FMS 8.6
:?'/I6eirOa FMS 8.0 Brazil
841
CRM 8.1
EPM 8.3
1 . 1Rhip 8.3:
FMS 8.4
SCM 8.4
CRM 8.4
Portal Solutions 8.4
ESA 8.4
EPM 8.0
HRNIS 116:
SCMI 8.8
: .
:P NISIESA 8.8,
Puitai Solutions 88
ELS 8.8/
CRM 8.9
HRMSICS 8.9
• RortalSolutions 8,9
FMS/ESA 8.9
SCM 8.9
EPM 8.9
• HRMS/CS 89 ANZ
FMS 8.9 Brazil
•EMS 8.9 Argentine .
• ELS 5.0
PM 9.0
Attachment Page 7 of 18Oracle's PeopleSoft Enterprise Applications Releases (continued)
CAM 9.0 2011 Aug 2012 utg 20;4 mdefinite
EMS/ESA 9.0 Soh 2006 Sop 2011 Sep 2012 Sep 2014 Indefinite
SCM 9.0 :Sep 2806 Sop 201! Sep 2012 Sep 2014 Indefinite
Porte) Solutions9:0 Oct 2006 Oct. 2011 Oct 2012 Oct 2014 Indefinite
HRMS/CS 9.0 Inc j 2006 Our 2011 :pee 2012 Dec 2014 Indefinite
j Oracle Fusiort.Curnpus Solutions Feb 2007 Aag 2011 Not Aug 2914 Indefinite
Inteiligance for PeopleSoft
•Oracle Fus:on Financial j. Feb 2007 Aug 2011 Not Aug 2014 Indefinite
Intelligence for PeopleSoft Enterprise Avatlz.ble*
Oracle Fusion Human Resources 20(1/ Aug 2911 Not Aug 2014 Indefinite
Intelligence for PeopleSoft Enterprise Avallaole!.
Oracle Fusion Public Sector Feb 2007 Aug 2011 Not Aug 2014 IndefiNte
Intelligence for PeopleSoft Enterprise Avaiiable.
Oracle Fusion Supply Chain Feb 2007 Aug 2011 Not Aug 2014 Indefinite
Inteiligence for PeopieSoft Enterprise Available*
Oracle Fusion Intelligence for JD Edwards Feb 2007 Aug 2011 Not Aug 2014 Indefinite
EnterpriseOne Available
PeopleSoft Enterprise SA 7.6 ANZ, PoopleSoft Enterprise HAMS 8.0 SP1, PeopleSoft Enterprise FMS 8.0 Brazil, PeopleSoft Enterprise FMS
8.0 Argentna, PeopleSoft Enterprise SA/CR 8.0, and PeopleSoft Enterprise HAMS 8.3 reflect extensions to their Premier Support periods.
PeopleSoft Enterphse releases 8.8, 8.9, and 9.0 will each have a direct path to appfications built on Oracle Fusion Middiewate. Oracle Fusion
Intelligence products follow the same support time frame as the PeopleSolt EPM 9.0 application. Oracle's PeopleTools program, which was
purchased in conjunction with an application program release, will be supported for as long as such application program release Is supported.
For PeopleTools, as in the past, you will used to continue to apply minor upgrades to stay current and under Premier Support. Patches and
platform certifications bra PeopleTocis minor release will only be created from when that release is generally available until 12 months after the
next minor release is generally available.
'Tax, legal, and regulatory updates not applicable for EPM releases.
Oracle E-Business Suite Releases
11.0.1 : May 1999
11r1 :May MOO
Oof 200)
11;3 ...Ian 2001
Jun 4111
11E, Sep 2001
Feb 2007 : : NotOttorob ay 2009
Ju! 2306 : No indefinite
i'dinr:(forth: : :Indefinite
Jul 2006 Not Offered Indefinite
Jul 2005
: t4ot °tiered indef!nre
'Jul 20061 : tiot:Ottered : Indefinite.:
Attachment Page 8 of 18•0cP. 200.0. !.:: :.:Dp.c.:20.1.3:... ::.D.bb:.:201.j.::.
•: :: • .:.::::-::-:2 :.
... . . . .
•...Jab 2002:: .0e.c:2013::: ': Den- 2013
. ... ...
Oracle E-Business Suite Releases (continued)|109| 1 2002 Jul 2006 Nut Offered Indefinite
1117 May 2002 May 2007 Not Offered Indefinite
116 Nov 2002 Nov 2007 Not Offered Indefinite
119 Jun 2003 Jun 2008 Not Offered Indefinite
11/10 Nov 20 Nov 2010 Nov 2013 indefinite
Jan 2012 Jan 2015 Inde.firite
Support retirement dates have already been announced for Releases 11.0,3 and 114 through 116.
Oracle E-Business Suite Releases 11/10 and 12 will each have a direct path to the applications built on Oracle Fusion Middleware. For the first
year of Sustaining Support for release 11/9, Oracle will provide fixes for Severity 1 production bugs. The only legislative update that will be
provided Is for U.S. Tax Form 1099 for the 2008 tax year,
Oracle's JD Edwards EnterpriseOne Releases
Sep 2003 Sep 2008
JD Edwards EnterpriseOne Xe and 8 will receive Premier Support until 2013, JD Edwards EnterpriseOne Releases 8.11 and 8.12 will each
have a direct path to applications built on Oracle Fusion Middleware. The support time frames for the 8.11 release also include Release
8.11SP1. Each JD Edwards EnterpriseDne Tools release expires no sooner than three months atter a new JO Edwards EnteiptiseOne Tools
release becomes generally available. The last patch release date for an expired JD Edwards EnterpriseOne Tools release is noted in the
Retirement Roadmap posted on Customer Connection. Customers may be required to update their JD Edwards EnterpriseOne Tools release to
maintain support throughout the Applications support lifecycle. A chart indicating compatibility between JD Edwards EnterpriseOne Applications
releases and JD Edwards EnterpriseOne Tools releases is maintained on Customer Connection.
Attachment Page 9 of 18
6DRACLE'
29-Oct-08
Michele Williams
City of Culver
9770 Culver Boulevard
CULVER CITY
CA 90232
United States
Dear Michele Williams,
The technical support services and benefits provided under service contract number
P-JD-M00815-000--73 will expire, or have expired, on 30-Nov-08. Please find attached an ordering
document for the renewal of this service contract. If applicable, the attached ordering document may also
include incremental technical support services newly acquired.
To ensure that there is no interruption to the technical support services and benefits provided under
service contract number P-JD-M00815-000-73, please order the technical support services on this
ordering document by issuing an acceptable form of payment in accordance with the attached Order
Processing Details section on or before 5-Nov-08.
If further information is required, please contact me at the e-mail address or telephone number provided
below.
Regards,
M. Aaron Anastasi
Oracle Support Services
E-mail: aaron.anastasi@oracle.corn
Tel.: +19163154041
Fax: +19163155657
Page 1 of 9 Service Contract Number: P-JD-M00815-000--73
RL v091507
Attachment Page 10 of 18CDIRACLE'
Ordering Document
Service Contract #:
Offer Expires:
Payment Terms:
Billing Terms:
P-JD-M00815-000-73
30-Nov-08
30 NET from date of
invoice
Quarterly in Arrears
Renewal Contact:
Telephone:
Fax:
E-mail:
M. Aaron Anastasi
+19163154041
+19163155657
aaron.anastasi@oracle.com
CUSTOMER: City of Culver
QUOTE TO
Account Contact:
Account Name:
Address:
Telephone:
Fax:
E-mall:
Michele Williams
City of Culver
9770 Culver Boulevard
CULVER CITY
CA 90232
United States
310 253.5959
michele.williams@culverc
ity.org
BILL TO
Account Contact
Account Name:
Address:
Telephone:
Fax:
E-mail:
Accounts Payable
City of Culver
PO Box 507
CULVER CITY
CA 90232
United States
@
Oracle may provide certain information and notices about technical support via e-mail. Accordingly,
please verify and update the Quote To and Bill To information above to ensure that such communications
and notices are received from Oracle. If changes are required, please e-mail or fax the updated
information to M. Aaron Anastasi at aaron.anastasi@oracle.com or +19163155657. Please also include
service contract number P-JD-M00815-000-73 on such reply.
Page 2 of 9 Service Contract Number: P-JD-M00815-000-73
RL_ v091507
Attachment Page 11 of 18Service Details
IService Level: Software Update License & Support End Date: 30-Nov-09 I
Product Description CSI # Qty License License Start Date Final Price
Metric Level Type
JD Edwards EnterpriseOne Sales 14488154 1 1-Dec-08 0.00
Order Entry
JD Edwards EnterpriseOne 14488154 1-Dec-08 0.00
Requirements Planning
JD Edwards EnterpriseOne Suite 14488154 76 USER 1-Dec-08 56,555.18
Named Users
Jd Edwards World Computer 14488154 1 1-Dec-08 0.00
Assisted Design
JD Edwards EnterpriseOne 14488154 1 1-Dec-08 0.00
Advanced Pricing
JD Edwards EnterpriseOne I-lumen 14488154 1 1-Dec-08 0.00
Resources Management
Jd Edwards World Requirements 14488154 1 1-Dec-08 0.00
Planning
Jd Edwards World Procurement 14488154 1 1-Dec-08 0.00
Jd Edwards World World Writer 14488154 1 1-Dec-08 0.00
Jd Edwards World Time Accounting 14488154 1 1-Dec-08 0.00
Jd Edwards World Dream Writer 14488154 1 1-Dee-08 0.00
Jd Edwards World Sales Order 14488154 1 1-Dec-08 0.00
Management
Jd Edwards World Warehouse 14488154 1 1-Dec-08 0.00
Management
Jd Edwards World Accounts 14488154 1 1-Dec-08 0.00
Payable
Jd Edwards World Multi-Currency - 14488154 1 1-Dec-08 0.00
Base
Jd Edwards World General Ledger 14488154 1 1-Dec-08 0.00
JD Edwards World Plant And 14488154 1 1-Dec-08 0.00
Equipment Maintenance
Management
Jd Edwards World Worldvision Gui 14488154 295 USER 1-Dec-08 0.00
Self-Service U
JD Edwards EnterpriseOne 14488154 1 1-Dec-08 0.00
Accounts Receivable
JD Edwards EnterpriseOne Bulk 14488154 1 1-Dec-08 0.00
Stock Inventory
Jd Edwards World Fixed Assets 14488154 1 1-Dec-08 0.00
Jd Edwards World Cash Basis 14488154 1 1-Dec-08 0.00
Accounting
JD Edwards World Financial 14488154 1 1-Dec-08 0 00
Page 3 of 9
Service Contract Number: P-M-M00815-000-73
RI._ v091507
Attachment Page 12 of 18IService Level: Software Update License & Support
End Date: 30-Nov-09 I
Product Description CSI # Qty License License Start Date Final Price
Metric Level! Type
Planning & Budgeting
Jd Edwards World Financial 14488154 1 1-Dec-08 0.00
Reporting
JD Edwards World FASTR 14488154 1 1-Dec-08 0.00
Jd Edwards World Multi-Site 14488154 1 1-Dec-08 0.00
Consolidations
JD Edwards EnterpriseOne Quality 14488154 1 1-Dec-08 0.00
Management
Jd Edwards World Address Book 14488154 1-Dec-08 0.00
JD Edwards EnterpriseOne General 14488154 1 1-Dec-08 0.00
Ledger
JD Edwards EnterpriseOne 14488154 1 1-Dec-08 0.00
Foundation - Order Processing
JD Edwards EnterpriseOne 14488154 1 1-Dec-08 0.00
Foundation - Work Order
JD Edwards EnterpriseOne HCM 14488154 1 1-Dec-08 0.00
Foundation
JD Edwards EnterpriseOne Sales 14488154 1 1-Dec-08 0.00
Order Processing
JD Edwards EnterpriseOne 14488154 1 1-Dec-08 0.00
Advanced Stock Valuation
JD Edwards World Case Foundation 14488154 1 1-Dec-08 0.00
Environment/Tool Kit
JD Edwards EnterpriseOne Us 14488154 1 1-Dec-08 0.00
Payroll
JD Edwards EnterpriseOne Project 14488154 1 1-Dec-08 0.00
Costing
JD Edwards EnterpriseOne 14488154 1 1-Dec-08 0.00
Agreement Management
JD Edwards EnterpriseOne Capital 14488154 1 1-Dec-08 0.00
Asset Management
JD Edwards EnterpriseOne 14488154 1 1-Dec-08 0.00
Foundation - Address Book
JD Edwards EnterpriseOne 14488154 1 1-Dec-08 0.00
Accounts Payable
JD Edwards EnterpriseOne Fixed 14488154 1 1-Dec-08 0.00
Asset Accounting
JD Edwards EnterpriseOne 14488154 1 1-Dec-08 0.00
Contracts and Services Billing
id Edwards World Quality 14488154 1 1-Dec-08 0.00
Management
JO Edwards World U.S. Payroll 14488154 1 1-Dec-08 0.00
Processing
Jd Edwards World Work Order 14488154 1 1-Dec-08 0.00
Management
Page 4 of 9 Service Contract Number: P-M-M00815-000---73
RL v091507
Attachment Page 13 of 18IService Level: Software Update License & Support End Date: 30-Nov-09 I
Product Description CSI # Qty License License Start Date Final Price
Metric Level ) Type
Jd Edwards World Conversion 14488154 1 1-Dec-08 0.00
Programs
Jd Edwards World Documentation 14488154 1 1-Dec-08 0.00
Jd Edwards World Electronic Mail 14488154 1 1-Dec-08 0.00
Jd Edwards World Technical Aids 14488154 1-Dec-08 0.00
JD Edwards World Enterprise 14488154 1 1-Dec-08 0.00
Facility Planning
JD Edwards EnterpriseOne 14488154 1 1-Dec-08 0.00
Technology Foundation
Jd Edwards World Technical 14488154 1 1-Dec-08 0.00
Foundation
Jd Edwards World Accounts 14488154 1 1-Dec-08 0.00
Receivable
JD Edwards EnterpriseOne 14488154 1 1-Dec-08 0.00
Inventory Management
Jd Edwards World Advanced 14488154 1 1-Dec-08 0.00
Forecasting
Jd Edwards World inventory 14488154 1 1-Dec-08 0.00
Management
JD Edwards EnterpriseOne Suite 14488154 10 USER 1-Dec-08 1,650.02
Moderate User
Jd Edwards World Computer 14488154 1 1-Dec-08 0.00
Operations
Jd Edwards World Electronic Burst 8, 14488154 1 1-Dec-08 0.00
Bind
Jd Edwards World EDI 14488154 1 1-Dec-08 0.00
Jd Edwards World Agreement 14488154 1 1-Dec-08 0.00
Management
Jd Edwards World Security Officer 14488154 1 1-Dec-08 0.00
JD Edwards EnterpriseOne 14488154 1 1-Dec-08 0,00
Procurement and Subcontract
Management
JO Edwards EnterpriseOne Suite 14488154 114 USER 1-Dec-08 7,972.54
Inquiry User
Jd Edwards World Advanced Stock 14488154 1 1-Dec-08 0.00
Valuation
Jd Edwards World Advanced Pricing 14488154 1 1-Dec-08 0.00
Jd Edwards World Bulk Stock 14488154 1 1-Dec-08 0.00
Management
Jd Edwards World Human 14488154 1 1-Dec-08 0.00
Resources Management
JD Edwards World Inventory / OP 14488154 1 1-Dec-08 0.00
Base
Jd Edwards World Project Costing 14488154 1 1-Dec-08 0,00
Page 5 of 9 Service Contract Number: P-JD-M00815-000-73
RL_ v091507
Attachment Page 14 of 181
Service Level: Software Update License & Support
End Date: 30-Nov-09 I
Product Description
Qty
License
License Start Date
Final Price
Metric
Level / Type
Subtotal: USD 66,177.73
Total Amount: USD 66,177.73
plus applicable tax
Notes:
1. If any of the fields listed above are blank, the program licenses were acquired under a separate
license model in which such field(s) does not apply.
2. If a change to the Service Details provided above is required, please contact M. Aaron Anastasi at
+19163154041 or at aaron.anastasi©oracle.com and an updated ordering document will be provided
in accordance with Oracle's technical support policies.
Page 6 of 9 Service Contract Number: P-JD-M00815-000--73
RL_ v091507
Attachment Page 15 of 16GENERAL TERMS
"You" and "your" refers to the Customer provided above.
In the event that the Customer and the Quote To Account Name provided above are not the same, City of
Culver acknowledges that Customer has authorized City of Culver to execute this ordering document on
Customer's behalf and to bind Customer to the terms described herein. City of Culver agrees the ordered
services shall be used solely by the Customer and shall advise Customer of the terms of this ordering
document as well as information and notices about technical support that Oracle provides to City of
Culver during the term of service.
The technical support services acquired under this ordering document are governed by the terms and
conditions of the license and services agreement that you executed when you acquired technical support
from us or an authorized reseller. However, any use of the programs, which includes by definition the
updates and other materials provided or made available by Oracle under technical support, is subject to
the rights granted for the programs set forth in the order in which the programs were acquired.
Technical support is provided under Oracle's technical support policies in effect at the time the services
are provided. The technical support policies are subject to change at Oracle's discretion; however,
Oracle will not materially reduce the level of services provided for supported programs during the period
for which fees for technical support have been paid. You should review the technical support policies
prior to entering into this ordering document. The current version of the technical support policies,
including Oracle's reinstatement policy, may be accessed at http://www.oracle.com/suoportipolicies.html .
Customers who allow technical support to lapse and later wish to reactivate it will be subject to Oracle's
reinstatement policy in effect at the time of reinstatement. Applicable reinstatement fees may apply in
addition to the annual technical support fees.
In the event that Priority Service is acquired under this ordering document, you acknowledge you must
maintain a current Software Update License & Support contract for all licenses in a license set for which
Priority Service has been purchased. By accepting this ordering document, you also acknowledge that
Software Update License & Support for program licenses listed under the Priority Service level may be
renewed under separate contract(s). Upon renewal, Priority Service fees will be based on the Priority
Service pricing policies in effect at the time of renewal and such fees will be adjusted to account for any
acquisition of additional licenses in a license set. Contractual caps on annual technical support fees for
Software Update License & Support do not apply to Priority Service, unless stated otherwise in your
contract.
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Attachment Page 16 of 18Order Processing Details
Your order is subject to Oracle's acceptance. An order consists of the following: (i) this ordering
document, which incorporates by reference the license and services agreement that you executed when
you acquired technical support from us or an authorized reseller, (ii) an acceptable form of payment, and
(iii) a tax exemption certificate (if applicable). Oracle normally accepts orders after receipt of a purchase
order, check or credit card issued in accordance with the Purchase Order, Check, Credit Card
Confirmation section below. If Oracle accepts your order, the service start date is the effective date of
such order and also serves as the commencement date of the technical support services.
Once ordered, technical support for the support period defined above is non-cancelable and the related
fees are non-refundable. If the pre-tax value of this renewal is $2000 or less, pre-payment in the form of
a check or credit card must be received. Purchase orders are no longer accepted for these transactions.
An invoice will only be issued upon receipt of an acceptable form of payment Regardless of the form of
payment, Oracle's invoice includes applicable sales tax, GST, or VAT (collectively referred to as "tax"). If
City of Culver is a tax exempt organization, a copy of City of Culver's tax exemption certificate must be
submitted with City of Culver's purchase order, check, credit card or other acceptable form of payment.
PURCHASE ORDER, CHECK, CREDIT CARD CONFIRMATION
Purchase Order
If the technical support services on this ordering document will be purchased by purchase order, the
purchase order must include the following information:
Service Contract #: P-JD-M00815-000--73
- Term of Service: 1-Dec-08 to 30-Nov-09
Final Total: USD 66,177.73 (excluding applicable tax)
Local Tax, if applicable
In issuing a purchase order, City of Culver agrees and acknowledges that the terms of this ordering
document are incorporated into City of Culver's purchase order and that the terms of this ordering
document and the terms of the Customer's agreement with us supersede the purchase order or any other
non-Oracle document, and no terms included in any such purchase order or other non-Oracle document
shall apply to the technical support services ordered.
Please e-mail or fax the purchase order to Oracle per the Remittance Details provided below.
Check
If the technical support services on this ordering document will be purchased by check, the check must
include the following information:
Service Contract #: P-JD-M00815-000-73
- Term of Service: 1-Dec-08 to 30-Nov-09
Final Total: USD 66,177.73 (excluding applicable tax)
- Local Tax, if applicable
In issuing a check, City of Culver agrees and acknowledges that the terms of this ordering document and
the terms of the Customer's agreement with us shall apply to the technical support services ordered. No
terms attached or submitted with the check shall apply.
Please mail check payments per the Remittance Details provided below.
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Attachment Page 17 of 18Credit Card Confirmation
If the technical support services on this ordering document will be purchased by credit card, please
complete the section below and return it to Oracle per the Remittance Details provided below. Please
note that Oracle is unable to process credit card transactions of USD100,000 or greater.
Service Contract #: P-JD-M00815-000--73
Term of Service: 1-Dec-08 to 30-Nov-09
Final Total: USD 66,177.73 (excluding applicable tax)
Credit Card Number
Expiration Date
Billing Address (associated with Credit Card)
City, State, and Zip (associated with Credit Card)
Authorized Signature
Name
The credit card must be valid for the entire Term of Service above. in issuing this credit card
confirmation, City of Culver agrees and acknowledges that the terms of this ordering document and the
terms of the Customer's agreement with us shall apply to the technical support services ordered. No
terms attached or submitted with the credit card confirmation shall apply.
REMITTANCE DETAILS
Purchase orders or credit card details for the technical support services ordered hereto should be sent to:
Attn: M. Aaron Anastasi
Oracle Support Services
Fax: +19163155657
E-mail: aaron.anastasi@oracle.com
Checks for the technical support services ordered hereto should be sent to:
AK, AZ, CA, HI, ID, NV, OR, UT, WA:
Oracle USA, Inc.
PO Box 44471
San Francisco, CA 94144-4471
All other States:
Oracle USA, Inc.
PO Box 71028
Chicago, IL 60694-1028
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Attachment Page 18 of 18