City of Culver City, California
City Council Agenda Item Report
RECOMMENDATION:
Staff recommends the City Council authorize renewing the annual software
maintenance contract with Oracle (Redwood Shores, CA) to support the City’s
Enterprise Financial System.
BACKGROUND:
On November 9, 1998, City Council authorized contract awards to JD Edwards and
third-party vendors to provide software and implementation consulting services.
Included with the purchase was a maintenance contract to ensure that Culver City
receives upgrades to the software and technical support. Software upgrades are
necessary for continuous vendor support and legal compliance with financial
reporting, procurement, and payroll/human resource processes.
In August 2003, JD Edwards was acquired by PeopleSoft and in December 2004,
Oracle acquired PeopleSoft. Since the acquisition, Oracle has continued to
reinforce its commitment to the existing JDE software users.
The City’s current maintenance contract was approved by City Council on November
14, 2005. The maintenance contract payment was issued in the amount of
$63,060.18 (payment amount includes applicable taxes).
Meeting Date: 11/13/06 Item Number: C-5
AGENDA ITEM: Authorization to Renew the Annual Software Maintenance
Contract with Oracle (Redwood Shores, CA) to Support the City’s Enterprise
Financial System.
Contact Person/Dept.: Michele Williams Phone Number: 310.253.5959
Fiscal Impact: Yes [X] No [] General Fund: Yes [X] No []
Public Hearing: [ ] Action Item: [] Attachments: [X]
Public Notification: E-mail Master Notification List (11/08/2006)
Department Approval:
John Richo (11/02/2006)
City Manager Approval:
Jerry B. Fulwood (11/08/2006)
City Controller Approval:
Marlee Chang (11/07/2006)City of Culver City, California
City Council Agenda Item Report
DISCUSSION:
Oracle has communicated a strategy to the JDE and PeopleSoft clients that
supports their respective current software without additional expenditures. Oracle is
in the process of developing a software product (Fusion) that merges all three
products into one software application. The FUSION product is expected to be
released in the 2008/2009 timeframe. However, Oracle recently reaffirmed its
commitment to provide support for JDE Xe (the version the City currently has
installed) until 2013 (attachment 1).
The Oracle software maintenance contract remains unmodified from previous years.
The benefits include direct telephone support to knowledgeable software
technicians. If a problem is encountered that cannot be resolved over the telephone,
remote diagnostic assistance is also available to further facilitate resolution. This
maintenance program also ensures that software upgrades are immediately
provided without additional cost.
Staff recommends renewing the financial system maintenance contract with Oracle.
To date, the company has continued to provide excellent support for the JDE
software system. There is no indication that continuing support with Oracle will in
any way negatively impact the stability of the City’s financial system.
FISCAL ANALYSIS:
There is a 2.95% increase in this year’s maintenance contract. The authorization to
renew the annual software maintenance contract with Oracle would result in the
expenditure of $62,378.86 (plus applicable taxes). Sufficient funds have been
allocated in the Information Technology Software Maintenance Budget
(10124100.600220) for this maintenance contract.
ATTACHMENTS:
1. Oracle Lifetime Support Policy (August 2006)
2. Oracle Service Renewal AgreementCity of Culver City, California
City Council Agenda Item Report
MOTION:
That the City Council:
1) Authorize IT to pay $62,378.86 (plus applicable taxes) to Oracle for one year of
financial software maintenance for the term December 2006 through November
2007;
2) Authorize IT to pay the annual maintenance renewal with Oracle Corporation in
November 2007 provided the renewal does not exceed the previous year’s price
by more than 10 percent for the term December 2007 through November 2008;
3) Authorize the City Attorney to prepare any appropriate documents; and
4) Authorize the City Manager to execute any required annual renewal agreements
on behalf of the City with Oracle.
MEETING DATE: 11/13/06
AGENDA ITEM: Authorization to Renew the Annual Software Maintenance
Contract with Oracle (Redwood Shores, CA) to Support the
City's Enterprise Financial System.
ATTACHMENTS
Pages
1. Oracle's Lifetime Support Policy 1 — 11
2. Oracle Maintenance Agreement 12 - 16ORACLE INFORMATION-DRIVEN SUPPORT
Oracle Lifetime Support
Maximize your support investment, unlock the full value of your Oracle
products, and control your upgrade strategy—with the industry's leading
support policy.
Simple, predictable, flexible, and the most comprehensive support policy
available, the Oracle Lifetime Support Policy helps drive your business
success. Oracle's industry-leading support policy covers your entire
technology environment, from database to middleware to applications—
an industry first, only from Oracle.
Oracle's Lifetime Support Policy also puts you in control of your upgrade
strategy. Our flexible support policy stages make it easier for you to plan
and budget for Oracle's exclusive product upgrades. You'll enjoy continued
peace of mind knowing that we'll always be there to support your business.
When it's time to upgrade, you'll have rights to major product releases,
so you can benefit from Oracle's technology leadership and keep pace with
the world of business.
Expect lifetime support. Expect control of your technology future. Expect
the best with Oracle's Lifetime Support Policy.
ORACLE
1 of 16Oracle Lifetime Support: From Five Years to Forever
Our Continued Commitment to
PeopleSoft and JD Edwards Customers
Oracle's Lifetime Support Policy further
extends Oracle's support for PeopleSoft
and JD Edwards applications. In fact,
your support is more generous under
the Oracle Lifetime Support Policy than
it was previously.
For currently supported PeopleSoft
and JD Edwards releases, we are offering
Premier Support for five years from the
applications' general availability date.
This is an extension of an additional year
beyond the former PeopleSoft policies.
For JD Edwards EnterpriseOne Xe
and 8.0 customers, we are offering
Premier Support through 2013.
For PeopleSoft Enterprise 8.8, we are
offering Extended Support through 2011.
Oracle will also be offering a direct
upgrade path from PeopleSoft Enterprise
8.8 to Oracle Fusion Applications.
For JD Edwards World customers, we
will be offering a direct upgrade path
from JD Edwards World releases A7.3
and A8.1 to Oracle Fusion Applications.
Oracle will support and enhance the
latest releases of JD Edwards
EnterpriseOne and JD Edwards World
beyond 2013 on the IBM System i5.
We will offer Premier Support for specific
JD Edwards releases for as long as IBM
supports the System i5 and it is a viable
platform for our customers.
Expect Lifetime Support
With Oracle Support, you know up front and with certainty how long your Oracle products
are supported. The Lifetime Support Policy provides access to technical experts for as long
as you license your Oracle products and consists of three support stages: Premier Support,
Extended Support, and Sustaining Support. It delivers maximum value by providing you
with rights to major product releases so you can take full advantage of technology and product
enhancements. Your technology and your business keep moving forward together.
Premier Support, for the first time, provides a standard five-year support policy for Oracle
Technology (Oracle Database and Oracle Fusion Middleware) and Oracle Applications
products (Oracle E-Business Suite, Oracle's PeopleSoft Enterprise, Oracle's JD Edwards
EnterpriseOne, Oracle's JD Edwards World, Oracle's Siebel Customer Relationship
Management, and Oracle's Siebel Incentive Compensation Management). You can extend
support for an additional three years with Extended Support for specific releases, or receive
indefinite technical support with Sustaining Support.
Premier Support
As an Oracle customer, you can expect the best with Premier Support. You benefit from
all of the advantages of Premier Support, our award-winning, next-generation support
program. Premier Support provides you with maintenance and support of your Oracle
Database, Oracle Fusion Middleware, and Oracle Applications for five years from their
general availability date. You benefit from
• Major product and technology releases
• Technical support
• Updates, fixes, security alerts, and critical patch updates
• Tax, legal, and regulatory updates
• Upgrade scripts
• Certification with new third-party products/versions
• Certification with new Oracle products
2 of 16Extended Support
Extended Support lets you stay competitive, with the freedom to upgrade on your
timetable. Your technology future is assured with Oracle's Extended Support. It provides
you with an extra three years of support for specific Oracle releases for an additional fee.
You benefit from
• Major product and technology releases
• Technical support
• Updates, fixes, security alerts, and critical patch updates
• Tax, legal, and regulatory updates
• Upgrade scripts
• Certification with existing third-party products/versions
• Certification with new Oracle products
Extended Support may not include certification with new third-party products/versions.
Sustaining Support
Sustaining Support puts you in control of your upgrade strategy. Once Extended Support
expires, or for releases in which the Extended Support option was not available, Sustaining
Support will be available for as long as you license your Oracle products. With Sustaining
Support, you will receive technical support, including access to our online support tools,
knowledge bases, and technical support experts. You benefit from
• Major product and technology releases
• Technical support
• Access to OracleMetaLink/PeopleSoft Customer Connection/Siebel SupportWeb
• Preexisting fixes for your solutions
Sustaining Support does not include
• New updates, fixes, security alerts, and critical patch updates
• New tax, legal, and regulatory updates
• New upgrade scripts
• Certification with new third-party products/versions
• Certification with new Oracle products
For more specifics on Premier Support, Extended Support, and Sustaining Support, please refer
to Oracle's Technical Support Policies.
Our Continued Commitment to
Siebel Customers
Oracle's Lifetime Support Policy further
extends Oracle's support for Siebel
applications. In fact, your support is
more generous under the Oracle
Lifetime Support Policy than it was
under Siebel.
For Siebel Customer Relationship
Management, Siebel Incentive
Compensation Management, and Siebel
Business Analytics versions 7.7 and
7.8, we are offering Premier Support for
five years from the applications' general
availability date. We will also offer
Extended Support, for an additional
three years of support. This is a
significant extension beyond the previous
Siebel support policy.
For Siebel Customer Relationship
Management and Siebel Incentive
Compensation Management 7.5.3
customers, we are offering Premier
Support through 2008 and Extended
Support through 2010.
For Siebel Customer Relationship
Management 6.x customers, we are
offering indefinite Sustaining Support.
3 of 16Lifetime Support Policy: Coverage for Applications
Premier Extended Sustaining
Support Support Support
Updates, Fixes,
Security Alerts, & Tax, Legal, & Extended Sustaining
Release GA Date Ends Ends Ends Release GA Date Upgrade Scripts Regulatory Support Ends Support Ends
11.0.3 May 1999 Feb 2007 Not Offered Jan 2009 SA 7.6 ANZ Aug 1999 Aug 2008 Aug 2008 Not Offered Indefinite
11/1 May 2000 Jul 2006 Not Offered Jul 2007 HRMS 8.0 SP1 Dec 2000 Mar 2007 Mar 2007 Not Offered Indefinite
1112 Oct 2000 Jul 2006 Not Offered Jul 2007 FMS 8.0 Argen Aug 2001 Aug 2007 Aug 2007 Not Offered Indefinite
110 Jan 2001 Jul 2006 Not Offered Jul 2007
FMS 8.0 Brazil Dec 2001 Jun 2007 Jun 2007 Not Offered Indefinite
1114 Jun 2001 Jul 2006 Not Offered Jul 2007 SA/CA 8.0 Aug 2001 Aug 2008 Aug 2008 Not Offered Indefinite
116 Sep 2001 Jul 2006 Not Offered Jul 2007 CAM 8.1 Dec 2001 Dec 2006 Dec 2007 Not Offered Indefinite
116 Jan 2002 Jul 2006 Not Offered Jul 2007 EPM 8.3 Dec 2001 Dec 2006 N/A" Not Offered Indefinite
11 /7 May 2002 May 2007 Not Offered Indefinite
HRMS 8.3 Nov 2001 Mar 2007 Mar 20D8 Not Offered Indefinite
118 Nov 2002 Nov 2007 Not Offered Indefinite FMS 8.4 Mar 2002 Mar 2007 Mar 2008 Not Offered Indefinite
116 Jun 2003 Jun 2008 Not Offered Indefinite SCM 8.4 Mar 2002 Mar 2007 Mar 2008 Not Offered Indefinite
11,10 Nov 2004 Nov 2008 Nov 2012 Indefinite CAM 8.4 Mar 2002 • Mar 2007 Mar 2008 Not Offered Indefinite
S , .dport retirement dates have already been announced for releases
Portal Mar 2002 Mar 2007 Mar 2008 Not Offered Indefinite
11.0.3 and 119 through 11. Oracle E-Business Suite release 11/10
will have a direct path to Oracle Fusion Applications.
Solutions 8.4
ESA 8.4 Jul 2002 Jul 2007 Jul 2008 Not Offered Indefinite
CAM 8.8 Dec 2002 Dec 2007 Dec 2008 Dec 2010 Indefinite
EPM 8.8 Dec 2002 Dec 2007 WA Dec 2010 Indefinite
HAMS 8.8 Dec 2002 Dec 2007 Dec 2008 Dec 2010 Indefinite
SCM 8.8 Dec 2003 Dec 2008 Dec 2009 Dec 2011 Indefinite
FMS 8.8 Dec 2003 Dec 2008 Dec 2009 Dec 2011 Indefinite
Portal Mar 2003 Mar 2008 Mar 2009 Mar 2011 Indefinite
Solutions 8.8
ELS 8.81 Sep 2003 Sep 2008 Sep 2009 Sep 2011 Indefinite
CRM 8.9 Jun 2004 Jun 2009
..____
Jiun 2010 Jun 2012 Indefinite
HAMS/CS 8.9 Dec 2004 Dec 2009 Dec 2010 Dec 2012 Ingefinite
Portal Mar 2005 Mar 2010 Mar 2011 Mar 2013 Indefinite
Solutions 8.9
FMS 89 Aug 2005 Aug 2010 Aug 2011 Aug 2013 Indefinite
SCM 8.9 Aug 2005 Aug 2010 Aug 2011 Aug 2013 Indefinite
EPM 8.9 Aug 2005 Aug 2010 N/A* Aug 2013 Indefinite
HAMS/CS 8.9 Sep 2005 Sep 2010 Sep 2011 Sep 2013 Indefinite
ANZ
FMS 8.9 Argen Feb 2006 Fab 2011 Feb 2012 Feb 2014 Indefinite
ELS 9.0 Apr 2006 Apr 2011 Apr 2012 Apr 2014 Indefinite
EPM 9.0 Aug 2006 Aug 2011 N/A* Aug 2014 Indefinite
CAM 9.0 ,3,Lig 2006 Aug 2011 Aug 2012 Aug 2014 Indefinite
SA 76 /- 1,NZ, HRI'v1S 8.0 SP1, FMS 8.0 Brazil, FMS 80 Argentina, and HAMS 8.3 reflect extensions
to their Premier Support periods. PeopleSoft Enterprise releases 8.8, 8.9, and 9.0 vvill each have
a direct path to Oracle Fusion Applications. The PeopleTools product line will he supported for as
long as the specific application release is supported. For PeopleTools, as in the past, you will need to
continue to apply minor upgrades to stay current and under Premier Support
"Tax, legal, and regulatory up-dates not applicable for EMI (Enterprise Performance Managesnent)|1010| releases.
4 ot 1Extended Sustaining
Premier Support Support
Release Support Ends Ends
A7.3 Beyond 2013 N/A - Indefinite
A8 1 Beyond 2013 N/A Indefinite
JD Edwards World releases A7.3 and A8.1 will each have a
direct upgrade path to Oracle Fusion Applications. Oracle will
enhance and support the JD Edwards World product beyond
2013 on the IBM System 15. Premier Support will be offered
for specific releases as long as IBM supports the System i5
and it is a viable platform for our customers.
Jun 2004 Oct 2006 Not Offered Indefinite
Premier Extended Sustaining
Support Support Support
Release
GA Date Ends Ends Ends
Release GA Date
Updates, Fixes,
Security Alerts, &
Upgrade Scripts
Tax, Legal, &
Regulatory
Extended
Support Ends
Sustaining
Support Ends
Sep 2000 Dec 2013 Dec 2013 Not Offered Indefinite
8 Jun 2002 Dec 2013 Dec 2013 Not Offered Indefinite
8.9 Sep 2003 Sep 2008 Sep 2009 Not Offered Indefinite
8.10
8 11
Jun 2004
Dec 2004
Jun 2009 Jun 2010 Not Offered
Dec 2012
Indefinite
indefinite Dec 2009 Dec 2010
812 Apr 2006 Apr 2011 Apr 2012 Apr 2014 Indefinite
JD Edwards EnterpriseOne Xe and 8 will receive Premier Support until 2013. JD Edwards
EnterpriseOne release 8.11 and 8.12 will each haves direct path to Ora ...3 Fusion App...;ations.
The support timeframes for the 8.11 release also include release 8.11SP1.
Transportation Management 5.0 Jul 2005 Jul 2007 Not Offered Indefinite
Transportation Operational Planning 5.0 Jul 2007 Not Offered Indefinite Jul 2005
Freight Payment, Billing, and Claims 5.0 Jul 2005 Jul 2007 Not Offered Indefinite
Logistics Inventory Visibility 5.0 Jul 2005 Jul 2007 Not Offered Indefinite
Forwarding and Brokerage Operations 5.0 Jul 2005 Jul 2007 Not Offered Indefinite
Transportation Sourcing 5.0 Jul 2005 Jul 2007 Not Offered Indefinite
The planned Oracle Transportation Management 5.5 release wiR align with the support timefrarnes
of Oracle [-Business Suite release 1110. Future releases wil align with the support timeframes of
the corresponding Oracle 8-Business Suite releases.
Support does not follow the Lifetime Support Policy
Release will have a direct upgrade path to the
Oracle Fusion Applications
For further information regarding specific releases,
please refer to OracleMetaLink, PeopleSoft Customer
Connection, or Siebel SupportWeb.
5 of 16Lifetime Support Policy: Coverage for Applications Continued
Release GA Date
Updates, Fixes,
Security Alerts, &
Upgrade Scripts
Tax, Legal, & Extended
Regulatory Support Ends
Sustaining
Support Ends
Advanced Planning Agent 3.3 Dec 2001 Dec 2005 Dec 2007 Not Offered Indefinite
Demand Consensus 2.2 Jul 2003 Jul 2007 Jul 2009 Not Offered Indefinite
Demand Consensus 3.0 Jan 2004 Jan 2008. • Jan 2010 Not Offered Indefinite •
Demand Forecasting 1.2 Jul 2003 Jul 2007 Jul 2009 Not Offered Indefinite
Demand Forecasting 2.0 Jan 2004 Jan 2008 Jan 2010 Not Offered Indefinite
Order Processing 3.0 Jul 2003 Jul 2007 Jul 2009 Not Offered Indefinite
PDP Collaborative Web Client 2.1 Oct 2003 Oct 2007 Oct 2009 Not Offered Indefinite
FOP Collaborative Web Client 2.2 Feb 2004 Feb 2008 Feb 2010 Not Offered Indefinite
PDP Microsoft Excel Client 1.2 Sep 2002 Sep 2006 Sep 2008 Not Offered Indefinite
PDP Microsoft Excel Client 1.3 Feb 2004 Feb 2008 Feb 2010 Not Offered. Indefinite
Production and Distribution Planning 4.0 (Windows) Dec 2001 Feb 2006 Feb 2006 Not Offered Indefinite
Production and Distribution Planning 4.0 (AIX) Dec 2001 Feb 2007 Feb 2007 Not Offered Indefinite
Production and Distribution Planning 4.0 {Sun Solaris, HP) Dec 2001 Feb 2008 Feb 2008 Not Offered Indefinite
Production and Distributon Planning 5.0 Jul 2003 Sep 2006 Sep 2006 Not Offered Indefinite
Production Scheduling - Discrete 3.3 Apr 2003 Apr 2007 Apr 2009 :
Not Offered Indefinite
Production Scheduling - Discrete 3.4 Oct 2003 Oct 2007 Oct 2009 Not Offered Indefinite
Production Scheduling - Discrete 4.0 Mar 2004 Mar 2008 Mar 2010 Not Offered Indefinite
Strategic Network Optimization 7.2 Apr 2002 Apr 2006 Apr 2008 Not Offered Indefinite
Strategic Network Optimization 7.3 Jan 2004 Jan 2008 Jan 2010 Not Offered Indefinite
Strategic Network Optimization 8.0 Mar 2004 Mar 2009 Mar 2010 Not Offered Indefinite
Supply Chain Management Integration 4.1 Jan 2003 Jan 2007 Jan 2009 Not Offered Indefinite
Supply Chain Management Integration 5.0 Dec 2003 Dec 2008 Dec 2009 Not Offered Indefinite
Supply Chain Management Integration 5.1 May 2004 May 2009 May 2010 Not Offered Indefinite
APS 2.0 Jul 2002 Jul 2006 Jul 2008 Not Offered Indefinite
APS 8.10 Jun 2004 Jun 2009 Jun 2010 Not Offered Indefinite
APS 8.11 Dec 2004 Dec 2009 Dec 2010 Not Offered Indefinite
APS 8.11 (Enterprise) Feb 2006 Dec 2009 Dec 2010 Dec 2012 Indefinite
Production and Distribution Planning 4.0 for AIX, Sun Solaris, and HP reflect extensions to the Premier Support period. lifetime Stipp°
Supply Chaln Planning
products will begin with release 8.10; earlier releases will follow the former PeopleSoft support
6 of 16Release GA Date
Premier Extended
Support Ends Support Ends
Sustaining
Support Ends
CAM 6.x Dec 2000 Jun 2005 Dec 2007 Indefinite
CAM 7.0.x Nov 2001 Dec 2008 Not Offered Not Offered
CAM 7.5.3 Jul 2003 Dec 2008 Dec 2010 Dec 2012
CRM 7.7.x Sep 2004 Sep 2009 Sep 2012 Indefinite
CRM 7.8.x May 2005 May 2010 May 2013 Indefinite
Business Analytics Real Time Decisions 2.1.x Oct 2005 Oct 2010 Oct 2013 Indefinite
Business Analytics 7.0 Platform Dec 2001 Dec 2008 Not Offered Not Offered
Business Analytics 7.0.x Applications Dec 2001 Dec 2008 Not Offered Not Offered
Business Analytics 7.5.x Platform Aug 2002 Dec 2008 Not Offered Not Offered
Business Analytics 7.5.x Applications Aug 2002 Dec 2008 Not Offered Not Offered
Business Analytics 7.7.xPlatform Jun 2004 Sep 2009 Sep 2012 Indefinite
Business Analytics 7.7.x Applications Jun 2004 Sep 2009 Sep 2012 Indefinite
Business Analytics 7.8.x Platform Jun 2005 May 2010 May 2013 Indefinite
Business Analytics 7.8.x Applications Nov 2005 May 2010 May 2013 Indefinite
Motive 8.x Dec 2001 Apr 2006 Not Offered Not Offered
Motive 9.x May 2003 Apr 2006 Not Offered Not Offered
Incentive Compensation 7.5.x Jul 2003 Dec 2007 Not Offered Not Offered
Incentive Compensation Management 7.5.x Dec 2003 Dec 2008 Dec 2010 Not Offered
Incentive Compensation Management 7.7.x Dec 2004 Sep 2009 Sep 2012 Indefinite
Incentive Compensation Management 7.8.x Jan 2006 May 2010 May 2013 Indefinite
Self-Service Aggregation Manager (eaExchange) All Versions N/A May 2007 Not Offered May 2012
Self-Service Syndication Manager (eaPost) All Versions N/A May 2007 Not Offered May 2012
Self-Service Rate Plan Advisor All Versions N/A May 2007 Not Offered May 2012
Self-Service ePayment Manager (eaPay) pre-4.3.x N/A Mar 2009 Mar 2012 Not Offered
Self-Service ePayment Manager (eaPay) 4.3.x May 2004 Mar 2010 Mar 2013 Indefinite
Self-Service eStatement Manager (eaDireCt) pre-4.3.x Mar 2009 Mar 2012 Not Offered
Self-Service eStatement Manager (eaDirect) 4.3.x May 2004 Mar 2010 Mar 2013 Indefinite
Self-Service Communications Billing Analytics pre-5.1.x N/A Mar 2009 Mar 2012 Not Offered
Self-Service Communications Billing Analytics 5.1.x Dec 2005 Mar 2011 Mar 2014 Indefinite
Self-Service Communications Service Manager 5.x Mar 2006 Mar 2009 Mar 2012 Not Offered
Self-Service eBilling Manager/Communications Billing Manager pre-5.1.x N/A Mar 2009 Mar 2012 Not Offered
Self-Service eBilling Manager/Communications Billing Manager 5.1.x Mar 2006 Mar 2011 Mar 2014 Indefinite
7 of 16Lifetime Support Policy: Coverage for Applications Continued
Release GA Date
Premier
Support Ends
Extended
Support Ends
Sustaining
Support Ends
Brightware 6.x N/A* Not Offered Not Offered Indefinite
B6ghtware 8.0 N/A* Not Offered Not Offered Indefinite
Brightware 8.1 NIA* Not Offered Not Offered Indefinite
Brightware 8.1.1 N/A* Not Offered Not Offered Indefinite
Brightware 8.1.2 N/A* Not Offered Not Offered Indefinite .
Brightware 8.1.3 NIA* Not Offered Not Offered Indefinite -
Brightware 8.1.4 Mar 2005 Mar 2008 . Dec 2010 Jan 2013
Retail Finance 3.0.3 Jul 2001 Jul 2006 Jul 2009 Indefinite
Retail Finance 3.5.1 Mar 2002 Mar 2007 Mar 2010 Indefinite
Retail Finance 4.2.5
Retail Finance 6.1
Retail Finance 2004.3
Aug 2003
Jun 2004
Aug 2004
Aug 2008
Jun 2009
Aug 2009
Aug 2011
Jun 2012
Aug 2012
Indefinite
Indefinite
Indefinite
Retail Finance 2004.5 Oct 2004 Oct 2009 Oct 2012 Indefinite
Retail Finance 2004.5.2 Nov 2004 Nov 2009 Nov 2012 Indefinite
Retail Finance 2004.5.3 Dec 2004 Dec 2009 Dec 2012 Indefinite
Retail Finance 2004.5.4 Jan 2005 Jan 2010 Jan 2013 Indefinite
Retail Finance 2005 May 2005 May 2010 May 2013 Indefinite
The general availability dates for some Self-Service and Brightware applications are not available. Customers rurnng B.,ghtware versions prior to 8 1 4 should upgrade to
the latest release.
8 of 16Lifetime Support Policy: Coverage for Server Technologies
Premier Extended Sustaining
Release GA Date Support Support Support
Ends Ends Ends
DB 9.2 Jul 2002 Jul 2007 Jul 2010 Indefinite
DB 10.1 Jan 2004 Jan 2009 Jan 2012 Indefinite
DB 10.2 Jul 2005 Jul 2010 Jul 2013 Indefinite
Premier Extended Sustaining
Release GA Date Support Support Support
Ends Ends Ends
9iAS Apr 2002 Jul 2005 Not Offered Jul 2008
P29.0.2
9iAS Oct 2002 Jul 2005 Not Offered Jul 2008
P29.0.3
10g 9.0.4 Dec 2003 Dec 2006 Dec 2008 Dec 2009
109 R2 Jan-Oct 2005 Dec 2008 Dec 2010 Indefinite
Support retirement dates have already been announced for Oracle9i
Application Server R2 9,112, Oracle9i Application Server R2 9,0.3,
Oracle Application Server log 9.0.4, and Oracle Application Server
109 02. Oracle Fusion Mideleware releases beginning with lig will
adopt the Lifetime Support Policy.
Oracle Col
Premier Extended Sustaining
Release GA Date Support Support Support
Ends Ends Ends
CSv9.0.3 Dec 2002 Oct 2005 Not Offered Not Offered
CSv9.0.4 Apr 2004 Mar 2007 Not Offered Mar 2010
CSv10.1 Aug 2005 Aug 2010 Aug 2013 Indefinite
Support retirement dates have already been announced for Oracle
Collaboration Suite release 9.0.
OradeEntprisé
Premier Extended Sustaining
Release GA Date Support Support Support
Ends Ends Ends
GC 10.1 Feb 2004 Feb 2009 Feb 2012 Indefinite
GC 10.2 Oct 2005 Oct 2010 Oct 2013 Indefinite
Enterprise Manager 9.2 release was bundled within the Oracle
Database 9,2 release; therefore, the support timeframes for
Enterprise Manager 9,2 release will follow the same support
timerames as the Oracle Database 9.2 release.
Please see the Oracle Database release table for details.
Premier Extended Sustaining
Release
GA Date Support Ends Support Ends Support Ends
Universal Customer Master 7.7.x Sep 2004 Sep 2009 Sep 2012 Indefinite
Universal Customer Master 7.8.x Mar 2005 May 2010 May 2013 Indefinite
Universal Application Network 1.0 Mar 2004 Mar 2006 Not Offered Indefinite
SeeBeyond
Universal Application Network 2.0 Nov 2003 Jun 2006 Not Offered Indefinite
SeeBeyond
Universal Application Network 3.0 May 2003 May 2006 Not Offered
Indefinite
TlBCO
Universal Application Network 4.0 Jun 2004 Jun 2006 Not Offered
Indefinite
TIBCO .
Universal Application Network 4.0.1 Oct 2004 Oct 2006 Not Offered
Indefinite
TIBCO
Universal Application Network 4.1 May 2005 May 2007 Not Offered
Indefinite
TIBCO
Universal Application Network 4.1 May 2005 May 2007 Not Offered
Indefinite
TIBCO Foundation
Universal Application Network 4.2 Aug 2005 Aug 2008 Not Offered
Indefinite
TIBCO
Universal Application Network 1.0 Mar 2003 Mar 2006 Not Offered Indefinite
webMethoda
Universe/ Application Network 3.0 Aug 2004 Aug 2006 Not Offered Indefinite
webMethods
Universal Application Network 3.0 Feb 2004 Feb 2096 Not Offered
Indefinite
IBM, Version 2 (3228)
Universal Application Network 3.0 Jun 2005 Jun 2008 Not Offered
Indefinite
IBM WebSphere Revision C
Universal Application Network 4.0 Dec 2004 Dec 2007 Not Offered
Indefinite
BEA
Universal Application Network 2.0 Jun 2004 Jun 2006 Not Offered
Indefinite
Microsoft
Universal Application Network 4.0.1 Mar 2005 Mar 2008 Not Offered
Indefinite
Microsoft
Universal Application Network 4.1 Mar 2005 Mar 2010 Not Offered
Indefinite
Microsoft Foundation
Universal Application Network
Sep 2005 Sep 2010 Not Offered Indefinite
Platform Independent
Foundation 4.2.1
9 of 16Premier Extended Sustaining
Release
GA Date Support Ends Support Ends Support Ends
Directory Server Express 1.5.x Apr 2004 Jul 2007 Not Offered N/A
Directory Federator Express 1.5.x Apr 2004 Jul 2007 Not Offered N/A
Directory Server Express 2.0.4 Apr 2004 Jul 2007 Not Offered N/A
Directory Federator Express 2.0.4 Apr 2004 Jul 2007 Not Offered N/A
Directory Server Express 2.0.5 Sep 2005 Jul 2007 Not Offered N/A
Directory Federator Express 2.0.5 Sep 2005 Jul 2007 Not Offered N/A
Virtual Directory Engine 3.0.0 Sep 2004 Jul 2007 Not Offered N/A
Virtual Directory Engine 3.0.1
Mar 2005 Jul 2007 Not Offered N/A
Virtual Directory Engine 3.0.2
Mar 2005 Jul 2007
Not Offered
N/A
Virtual Directory 3.0.3
Nov 2005 Dec 2008
Dec 2010
Indefinite
COREid 6.5.x
Sep 2003 Jan 2007 Not Offered Jan 2010
SHAREid 2.5
May 2005 Jan 2007 Not Offered Jan 2010
COREsv 4.0.1
Nov 2004 Jan 2007
Not Offered
Jan 2010
OracIBr
COREid Access and Identity 7.0.4 Jun 2005 Dec 2008 Not Offered
Indefinite
COREid Federation 2.5 May 2005 Dec 2008 Not Offered Indefinite
Web Services Manager 4.0.2 Jun 2005 Dec 2008 Dec 2010 Indefinite
Oracle limesTen In-MeMory Database Reléas
Premier Extended Sustaining
Release GA Date Support Support Support
Ends Ends Ends
5.0 Nov 2003 Nov 2005 Not Offered N/A
5.1 Oct 2004 Oct 2006 Not Offered N/A
6.0 Sep 2005 Sep 2007 Not Offered Indefinite
Lifetime Support Policy: Coverage for Server Technologies Continued
%MI
Premier Extended Sustaining
Release GA Date Support Support Support
Ends Ends Ends
7.2.8 Feb 2004 Dec 2005 Not Offered Not Available
8.0.x Sep 2004 Dec 2006 Not Offered Not Available.
8.2.x Apr 2005 Sep 2007 Not Offered Not Available
8.5.x Aug 2005 TBD Not Offered Not Available
• Xellerate Dec 2005 Dec 2008 Dec 2010 Indefinite
Identity
Provisioning
8.5.3/8.5.4/9.0.0
The Xellerate product will adopt the Lifetime Sup port Policy with
the avai:ability of Oracle Fusion Middleware release 11g. Premier
Support for release 8.5.x wit continue until the Xeilerate identity
Provis'ning 10.0 product is made generally available.
The Virtual Directory product will adopt the Lifetime Support Policy with the availability of Oracle
Fusion Middleware release 11g.
- . .
Oblix Roles
Premier Extended Sustaining
Release
GA Date Support Ends Support Ends Support Ends
' Ore ' tidb,Rei
Premier Extended Sustaining
Release GA Date Support Support Support
Ends Ends Ends
7.0 Oct 1996 Aug 2007 Aug 2009 Indefinite
7.1 Jul 2001 Dec 2007 Dec 2010 Indefinite
7.2 Jan 2006 Jan 2011 Jan 2014 Indefinite
COREid 6.1.x
Jan 2003 Jan 2007 Not Offered Jan 2010
Orade Tin-lesTen In-Memory database releases beyond 6.0 w
The Oblix products will adopt the Lifetime Support Policy with the availability of Oracle Fusion
adopt the Lifetime Support Policy.
fyliddleware release 11g.
10 of 16Lifetime Support Policy: Coverage for Server Technologies Continued
GA Premier Extended Sustaining
Release Date Support Ends Support Ends Support Ends
Support does not follow the Lifetime Support Policy
Release will have a direct upgrade path to the
Oracle Fusion Applications
3.1.14 Jun 2000 Dec 2006 Dec 2007 Indefinite
For further information regarding specific releases,
3.1.17 Aug 2000 Dec 2006 Dec 2007 Indefinite
please refer to OracleMetaLink, PeopleSoft Customer
Connection, or Siebel SupportWeb.
3.2.9 Jan 2001 Dec 2006 Dec 2007 Indefinite
33.11 Jul 2001 Dec 2007 Dec 2010 Indefinite
4.0.14 Dec 2001 Dec 2008 Dec 2011 Indefinite
4.1.25 Sep 2002 Dec 2008 Dec 2011 Indefinite Premier Extended Sustaining
Release GA Date Support Ends Support Ends Support Ends
4.2.52 Nov 2003 Dec 2008 Dec 2011 Indefinite
4.3.29 Nov 2004 Dec 2009 Dec 2012 Indefinite
M2CE 2.2 Oct 2004 Apr 2007 Not Offered N/A
4.4.20 Nov 2005 Dec 2010 Dec 2013 Indefinite
M2CE 2.3 Mar 2005 May 2008 May 2010 N/A
Berkeley DB XML 1.2.1 Feb 2004 Dec 2007 Dec 2010 Indefinite
M2CE 2.4 Dec 2005 May 2008 May 2010 N/A
Berkeley DR XML 2.09 Jan 2005 Dec 2008 Dec 2011 Indefinite
M2CE 3.0 Feb 2006. May 2008 • Not Offered N/A
Berkeley DB XML 2.18 May 2005 Dec 2008 Dec 2011 Indefinite
M2CE SCE 2.2 Oct 2004 Apr 2007 Not Offered N/A
Berkeley DR XML 2.2.13 Jan 2006 Jan 2009 Jan 2012 Indefinite M2CE SCE 2.3 Mar 2005 May 2008 Not Offered N/A
Berkeley DB Java Edition 1.7.1 Feb 2005 Feb 2008 Not Offered Indefinite M2CE SCE 2.4 Dec 2005 Aug 2008 Not Offered N/A
Berkeley DB Java Edition 2.0.42 Jun 2005 Jun 2008 Jun 2010 Indefinite M2CE SCE 3.0 Feb 2006 Aug 2008 Not Offered N/A
Berkeley DB Java Edition 2.0.54 Jul 2005 Jut 2008 Jul 2010 Indefinite
Active Contacts Jun 2004 Jun 2007 Not Offered N/A
PC 4.3
Berkeley DB Java Edition 2.0.83 Sep 2005 Sep 2008 Sep 2010 Indefinite
Active Contacts Nov 2004 Jun 2007 Not Offered N/A
Berkeley DB Java Edition 2.0.90 Nov 2005 Nov 2008 Nov 2010 Indefinite
PC 4.4
Berkeley DB Java Edition 2.1.30 Jan 2006 Jan 2011 Jan 2014 Indefinite
Active Contacts Mar 2005 Jun 2007 Not Offered N/A
Berkeley DB Java Edition 3.0.11 May 2008 May 2011 May 2014 Indefinite PC 4.5
Older releases of the Berkeley DB, Berkeley DB XML, and Berkeley DB Java Edition not
listed within the charts will receive indefin .rte Sustaining Support.
Oracle Lifetime Support:
Our Promise of a Superior Ownership Experience
Now, you can have even greater peace of mind knowing that your business strategy is
driving your upgrade strategy with more control, more resilience, and more certainty.
It all amounts to a Superior Ownership Experience—available only with the industry's
most advanced support offering, Oracle's Lifetime Support.
CONTACT US
For more information on the Oracle Lifetime Support Policy, please visit orade.comisupport.
This document is for informational purposes only and may not be incorporated into a contract. Technical Support Services are provided in
accordance with Oracle's Technical Support Policies, which can be accessed at oracle.conVsupport/policies.html. Oracle is under no obligation
to develop any future programs or functionality.
11 of 1613-Sep-06
Michele Seals
City of Culver
9770 Culver Boulevard
CULVER CITY
CA 90232-3731
United States
Re: Service Renewal # P-JD-M00815-000--73
Dear Michele Seals,
Please find attached a quotation for the above service renewal. The technical support services and
benefits you are receiving will expire, or have expired, on 30-Nov-06. This quotation is provided pursuant
to the terms and conditions of the valid license agreement that you executed when you acquired technical
support from Oracle, formerly known as PeopleSoft, for the licenses referenced on the above service
renewal; your service order under this quotation is subject to Oracle's acceptance.
In order to complete this service renewal and to ensure that there is no interruption to your technical
support, please accept this service renewal in accordance with the attached Acceptance Details on or
before 1-Nov-06. An invoice, including applicable sales tax, GST, or VAT (collectively referred to as "Tax"
), will only be issued upon receipt of acceptance. If your organization is tax exempt and is not a U.S.
federal government entity, a copy of your tax exemption certificate (specifying Oracle USA, Inc., as
vendor) must be included with your purchase order or other form of payment.
Oracle's technical support policies govern the terms of your technical support and are subject to change
in accordance with its terms. The most current technical support policies, including Oracle's
Reinstatement Policy, can be found on the web at http://www.oracle.com/support/policies.html .
Customers who allow technical support to lapse and later wish to reactivate it will be subject to Oracle's
then current Reinstatement Policy. Applicable reinstatement fees may apply in addition to the annual
technical support fees.
Oracle provides information and notices about technical support via e-mail. Accordingly, it is important
that you provide updated e-mail information with your order to ensure that you receive all communication
and notices from us.
I would like to take this opportunity to thank you for your continued business. If you require further
information, please do not hesitate to contact me at your earliest convenience.
Regards,
Christie IncIan
Oracle Support Services
E-mail: christie.inclan@oracle.com
Tel.: 916 315 4083
Fax: 916 315 5657
Page 1 of 5 Contract Number: P-JD-M00815-000--73
12 of 16Oracle Service Renewal
Quotation Date: 13-Sep-06
Michele Seals
City of Culver
9770 Culver Boulevard
CULVER CITY
CA 90232-3731
United States
Tel.:
310 253-5959
Fax:
E-mail:
michele.seals@culvercity.org
THIS QUOTATION IS VALID THROUGH 30-Nov-06.
PLEASE DO NOT CHANGE ANY OF THE INFORMATION BELOW WHEN SUBMITTING YOUR
SERVICE RENEWAL. ORDERS IN WHICH THE SERVICE DETAILS HAVE BEEN CHANGED ARE
NOT VALID AND YOUR ORDER WILL NOT BE PROCESSED. If a change to the information provided
below is required, please contact me and an updated service renewal quote will be provided to you in
accordance with Oracle's technical support policies located at http://www.oracle.com/support/policies.html
IService Level: Software Update License & Support End Date: 30-Nov-07 I
Product Description
Start Date
1-Dec-06
Total Amount: USD 62,378.86
Plus Applicable Tax
Page 2 of 5 Contract Number: P-JD-M00815-000--73
13 of 16ORACLE
Acceptance Details
Oracle processes service renewal orders after receipt of a purchase order or other acceptable form of
payment such as a credit card for the total fees specified on the Oracle Service Renewal.
PURCHASE ORDER. CREDIT CARD CONFIRMATION
Purchase Order
If accepting your service renewal by Purchase Order, your Purchase Order must include the following:
Service Renewal #: P-JD-M00815-000--73
Term of Service: 1-Dec-06 to 30-Nov-07
Local Tax, if applicable
The terms of your agreement with Oracle, formerly known as Peoplesoft, and this order supersede the
terms of a Purchase Order.
Please e-mail or fax your Purchase Order to:
Attn: Christie Inclan
Oracle Support Services
Fax: 916 315 5657
E-mail: christie.inclan@oracle.com
Customer: City of Culver
From: Michele Seals
Credit Card
If accepting your service renewal by Credit Card, please complete the sections below and fax this
information to:
Attn: Christie Inclan
Oracle Support Services
Fax: 916 315 5657
E-mail: christie.inclan@oracle.com
Customer: City of Culver
From: Michele Seals
Credit Card Number
Expiration Date
Authorized Signature
Print Name
Your credit card must remain valid for the entire Term of Service above. Oracle will bill your credit card in
accordance with the Billing Terms below.
Page 3 of 5 Contract Number: P-JD-M00815-000--73
14 of 16PAYMENT TERMS
Payment Terms for all fees payable to Oracle are 30 NET and will be invoiced quarterly in arrears.
ADDITIONAL ORACLE TERMS
There are no additional terms.
Page 4 of 5 Contract Number: P-JD-M00815-000--73
15 of 16cir4AcLe
Customer Details
Please verify and update the following information to enable us to provide an efficient and timely service
to your company. If changes are required, please e-mail or fax the updated information to:
Attention: Christie Inclan
Oracle Support Services
E-mail: christie. inclan oracle.com
Fax: 916 315 5657
Tel.: 916 315 4083
Company Name: City of Culver
Service Renewal #: P-JD-M00815-000--73
For Quotation
Contact: Michele Seals
Company: City of Culver
Address: 9770 Culver Boulevard
CULVER CITY
CA 90232-3731
United States
Tel.: 310 253-5959
Fax:
E-mail: michele.seals@culvercity.org
For Invoice
Contact: Accounts Payable
Company: City of Culver
Address: 9770 Culver City Boulevard
P.O. Box 507
CULVER CITY
CA 90232-3731
United States
Tel.:
Fax:
E-mail:
Page 5 of 5 Contract Number: P-JD-M00815-000--73
16 of 16