City of Culver City, California
City Council Agenda Item Report
RECOMMENDATION:
Staff recommends the City Council authorize entering into contracts with Verisign Inc
(San Jose, CA), Accela Inc (Visalia, CA), InfoToday (Australia), and Active Network
(Burnaby, British Columbia) to support implementing online payment services via the
City’s website.
BACKGROUND:
The City’s website provides residents, visitors, business owners and other interested
individuals a wealth of information. Existing online services include the following:
Subscribe to E-Mail notifications according to areas of interest
Submit a Public Works service request (report a pothole, streetlight outage,
or incident of graffiti)
Check the status of a building permit
Submit an mailing address inquiry (Used for public mail notification)
Search and obtain data regarding available commercial real estate in Culver
City
Obtain property information (aerial photography, zoning and land use
designations, residential sanitation schedules, etc)
Interactive CCBus Route Maps
Submit a quote for goods/services and request to become a City vendor
Apply for City employment and submit a request to be notified of a job
opening
Meeting Date: 07/24/06 Item Number: A-7
AGENDA ITEM: Authorization to Contract with Vendors (Verisign, Accela,
InfoToday, and Active Network) in Support of Implementing Online Payment
Services
Contact Person/Dept.: Michele Williams Phone Number: 310.253.5950
Fiscal Impact: Yes [X] No [] General Fund: Yes [X] No []
Public Hearing: [ ] Action Item: [X] Attachments: [X]
Public Notification: E-mail Master Notification List; Verisign Inc (San Jose, CA); Accela
Inc (Visalia, CA); Active Network (Burnaby, British Columbia); InfoToday (Australia);
Crystal Alexander (City Treasurer), Craig Johnson (Building Official); Marty Nicholson
(Recreation Manager); Charles Herbertson (Public Works Director); on 7/19/06
Department Approval: John Richo
(07/14/06)
City Manager Approval: Jerry B. Fulwood
(07/19/06)
City Controller Approval: Marlee Chang
(07/19/06)City of Culver City, California
City Council Agenda Item Report
Currently, the only online payment service provided on the City’s website is the
ability to pay parking tickets. When the link is selected, the user is re-directed to the
PTicket.com website (vendor used for collecting parking ticket payments).
As more and more homes are equipped with personal computers and Internet
access, citizens are becoming accustomed to conducting business from their home
without the restriction of “normal business hours”. Expanding services from City Hall
counters to the Internet gives users increased flexibility and makes government
more accessible by giving the sense that City Hall is open 24/7.
DISCUSSION:
A number of departments have requested online payment services for their
respective areas. Additionally, the City Manager recommended implementing online
payments (E-commerce) as an “organizational efficiency” in his Financial State of
the City Memo dated March 27, 2006.
IT staff met with department representatives and complied a list of requested online
services (attachment 1). Staff also surveyed the websites of West Hollywood,
Beverly Hills and Santa Monica to identify the online payment services that they
offer. The results are presented in the following matrix:
Online Payment Services for Westside Cities
Beverly Hills Santa Monica West Hollywood
Pay a Parking
Citation
Pay Utility Bill
Business License
Business License Renewal
Recreation Class Registration
Parking Citation Payment
No Online Payment
Services
The following four services were selected for further investigation and potential
Phase I Implementation:
1. Over the Counter Building Permits
2. Recreation Class Registrations
3. Commercial Sanitation Billing
4. Business License Renewals
Each of these processes is managed by distinct software purchased from 3
rd
party
vendors. The respective vendors were contacted to assess the requirements for
processing these transactions over the web.City of Culver City, California
City Council Agenda Item Report
Over the Counter Permits (Permits not requiring a plan check)
The Building Safety division uses Permits Plus (Accela Inc) for managing all permit
activity. This product has been in use for over ten years and the vendor has a
strong rapport with the City. Accela Inc markets an Internet module, Velocity Hall,
that enables a permit to be issued over the Internet. Additionally, there are
significant configuration controls in the software to ensure that contractors have a
valid license and a Culver City business license before the permit can be purchased
over the web. The online payment service would only be accessible for those
permits identified as not requiring a plan check or internal reviews. It is estimated
that approximately 57% of permit processing could potentially be approved online
without requiring an internal review.
Recreation Class Registrations
The Recreation Division uses Safari (Active Network) to track class registrations.
Active Network also has an Internet module with two available hosting options. The
City was presented with the option of purchasing the required software
(approximately $20,000) and hosting the application internally or using the vendor
hosted option. The vendor hosted option requires a quarterly transaction fee and
applicable one-time setup fees. Staff recommends contracting with Active Network
to license the vendor hosted Internet registration module. With this option, all
payment processing and hosting is handled by the Vendor. Active Network uses
Verisign (discussed later in this report) for payment processing.
Commercial Sanitation Billing
Currently, the Sanitation Division uses RAMS to track commercial sanitation billing.
The vendor for the RAMS software does not directly market an Internet billing
module. However, the vendor recommended using InfoToday Consulting to develop
a web-based application to accomplish this objective. The City has had positive
experiences with contracting with InfoToday for RAMS software support in the past.
InfoToday provided a scope of work detailing the required deliverables (attachment
4). Funding for this effort was requested by the Public Works Department and
approved in FY06-07 budget.
Business License Renewals
The City Treasurer’s Office uses HDL’s Business License software for tracking new
business licenses and renewals. HDL is in the process of developing an online
payment module for business license renewals. The vendor anticipates releasing
the module in September 2006. Additional investigation will be conducted after the
release of the product. Staff will report to Council on the status of this product with a
possible purchase recommendation later this year.
Verisign – Payment ProcessingCity of Culver City, California
City Council Agenda Item Report
Verisign is the market leader in providing secure network transactions. While it is
recommended that the class registration module will be hosted on the vendor’s site,
the City requires a secure payment process for building permits and sanitation
billing. A mission critical objective is to ensure that those using credit cards on the
City’s website will not be left vulnerable to identity theft. Verisign has developed a
secure network for credit card processing dedicated to this purpose in which they
process 15 billion Internet transactions daily. Staff recommends using Verisign’s
service for all Internet payment processing. When website users are prompted for
credit card payment, they will be re-directed to Verisign for payment processing and
verification. A merchant account will be established in which all collected funds are
deposited directly into the City’s specified bank account.
Transaction Fees
All transactions conducted over the web using a credit card would be subject to a fee
charged by the City’s credit card vendor (US Bank). Staff has confirmed that these
fees can not be charged to the customers as a convenience or transaction fee.
Currently the City absorbs an additional fee incurred from credit card acceptance.
The City Treasurer’s Office reported that in FY04-05, $1,366,367.37 was collected
via credit cards and fees incurred totaled $32,045.13 (about 2.35% of revenue
collected and absorbed). Staff has been informed that the credit card fee for online
transactions is approximately 1% higher. These transactions carry a higher
premium because the bank classifies them as “non-qualified transactions”. These
are transactions where the card is foreign or physically not present at the time of the
transaction. As is the current practice, it is recommended that the City continue to
absorb fees incurred from credit card usage.
Transaction fees also will be charged by each software vendor and Verisign. These
charges will result in reduced revenue. It is difficult, if not impossible to quantify the
amount of the revenue loss. Estimating both transactional volume extremes, the
following could apply:
1. A low volume of transactions would result in a minimal reduction in
revenue
2. A high volume of transactions would result in higher fees which would
partially offset by a savings in staff time due to these transactions being
processed over the Internet.
While it is staff’s recommendation to proceed with expanding online payment
services over the Internet, it is also understood that a policy for accepting credit
cards over the Internet will need to be developed and approved.
FISCAL ANALYSIS:City of Culver City, California
City Council Agenda Item Report
Authorization to contract with the vendors below would result in a one-time
expenditure not to exceed $70,552.00. Sufficient funding has been allocated in the
following accounts:
20267100-619800Sanitation Fund $16,000.00
41251500 Building Safety Division $26,786.50
42000635 Permits Enhancements $26,786.50
42000388 Technology Enhancements $ 979.00
$70,552.00
Recurring monthly fees that will be incurred by the City are estimated at $300.00
Online Payment Services Fee Matrix
Product Description Cost
Accela – Building Permits
Velocity Hall Software $39,500.50
1
st
Year Usage Fee $14,072.50
Active Network – Recreation Class Registrations
Internet Hosted Software -0-
Installation and Training Services $800.00
Transaction Fees
(Active Network requires a minimum of $750.00 per quarter
regardless of transaction volume)
Based on
transaction
volume
InfoToday – Sanitation Billing
Development and Software Licensing 11,000
Training, Travel Expenses, and Consulting 5,000
Verisign Subscription – Payment Processing
Payflow Link Setup Fee $179.00
Monthly Service Fee
(Up to 500 Transactions, additional transactions are .10
each)
$19.95
ATTACHMENTS:
1. Requested Online Payment Services by Department
2. Proposal from Accela
3. Proposal from Active Network
4. Proposal from InfoToday
5. Product Sheet for Verisign Payflow Link
MOTION:City of Culver City, California
City Council Agenda Item Report
That the City Council:
1) Authorize entering into a contract with Accela (Visalia, CA) to purchase Velocity
Hall software to enable online payment processing for permits for an amount not
to exceed $53,572;
2) Authorize entering into a contract with Active Network (Burnaby, BC) to license
the online payment vendor-hosted module for an amount not to exceed $800.00;
3) Authorize entering into a contract with InfoToday (Australia) to develop and
provide consulting services for an amount not to exceed $16,000.00;
4) Authorize entering into a contract with Verisign (San Jose, CA) to provide online
payment transaction fee processing;
5) Authorize the City Attorney to prepare any appropriate documents; and
6) Authorize the City Manager to execute any required documents on behalf of the
City.
MEETING DATE: 07/24/06
AGENDA ITEM: Authorization to Contract with Vendors (Verisign, Accela,
InfoToday, and Active Network) in Support of Implementing
Online Payment Services.
ATTACHMENTS
Pages
1. Requested Online Payment Services by Department 1
2. Proposal from Accela 2 - 5
3. Proposal from Active Network 6 — 7
4. Proposal from InfoToday 8— 17
5. Product Sheet for Verisign Payflow Link 18 - 19Online Services Payment Transactions
Wednesday, September 07, 2005 — 2:00 p.m.
Potential Online Transactions by Department
Er City Treasurer's Office
1. Refuse payments from commercial customers
2. Business License — Business Tax payments for renewals
3. Application fees from new business tax customers
2 Community Development
1. Building permitting activity not requiring a plan check (building, demo, electrical,
mechanical, plumbing, and work permits)
Approximately 57% could potentially be approved online w/out a plan check
2. Requests for zoning verification letters
3. Requests for over the counter public right-of-way banners
El Parks Recreation & Community Services (PRCS)
1. Register and Pay for enrichment classes and recreation programs
2. Reserve park picnics and building permits
3. Ability to view what building/park is available*
4. Ability to obtain sports standings*
5. Ability to purchase gift certificates for programs
6. Better use of Q&A for services (need additional information)*
7. Citizen complaint/service request*
8. Program evaluations*
9. Online registration of residents with disabilities (no payment transaction involved, will
proceed independent of project)*
10.Purchase prepaid entrance cards to the fitness and pool room
11.Purchase monthly newsletters and parking permits
12.Pay for Senior Center parties
13.Pay for Senior Center memberships
14.Pay for computer classes
15.Payments for VMC room rentals/related event equipment
16.Refund of damage deposits for VMC rentals
IZI Public Works
1. View and pay sanitation invoices (also listed under CTO)
2. Ability to enter a service request (customer is billed for this transaction)
* - No "Payment" Transaction Requiredvtvi,);
,
ESTIMATE #11059a(rev-1)
DATE: February 1, 2005
REVISION 1: March 8, 2006
TO: Michele Seals
City of Culver City, CA
FROM: Angela Fish, Inside Representative
RE: VelocityHallTM
We appreciate your interest in VelocityHall. Many agencies are looking to VelocityHall as
a means of
reducing the workload of their counter check people and allowing them to take on more important tasks.
In response to your request, attached is a cost estimate for adding VelocityHall to your existing
'PERMITS' Plus® system. For your convenience, we have outlined two options for the Agency. The
first option is for the Agency to underwrite the usage of VelocityHall for 3 years and the second option is
for View Only & Request Inspections access. With any option, please note that any third party
merchant account fees are not included in those fees payable to Accela. Any merchant account fees
are the responsibility of the agency. The Agency may chose which option offered below works best.
Please note that an additional trip is required to assist with the implementation of VelocityHall. The
expenses for this additional trip have not been included in the below costs. Actual travel time and
expenses will be billed as incurred.
OPTION 1:
- VelocityHall (32 Concurrent Users)
- Sales/Use Tax on License (8.25%)
- VelocityHall Maintenance (32 Concurrent Users)
- Sales/Use Tax on 50% of Maintenance (8.25%)
- Implementation Assistance
(Based on time and materials —67 hours @ $185.00/hour)
Preparation Time (Based on 2 hours)
On-Site Assistance (Based on 3 days)
Telephone Support (Based on 16 hours)
Web-Enabling of 5 Activities (Based on 25 hours)
$21,000.00
$ 1,732.50
$ 4,200.00 1
$ 173.25
$12,395.002
The installation assistance is based on time and materials. Accela has
estimated a standard of 67 hours at $185.00/hour. All quotes in this good
faith estimate represent Accela's estimation to complete the Services
described above. All quotes made in this SOW are not to be interpreted
as "not-to-exceed" or "fixed fee" amounts, and are in fact "time and
materials" based. Fees will be based on actual time and expenses
incurred, and agency will be billed accordingly.)
Material changes to the Scope of Services, for any reason, will require the
completion of a Change Order, signed by both parties, prior to the
commencement of the work.
31111,A,- - 4%.CCEL
Government Software
$13,000.003
$13,000.003
$13,000.003
$ 3,217.50
681,718.255
- Contractor Usage Fee for First Fiscal Year:
- Contractor Usage Fee for Second Fiscal Year:
- Contractor Usage Fee for Third Fiscal Year:
- Sales Tax on Contractor Usage Fees (8.25%)
GRAND TOTAL — OPTION 1
OPTION 2:
- VelocityHall (32 Concurrent Users)
- Sales/Use Tax on License (8.25%)
- VelocityHall Maintenance (32 Concurrent Users)
- Sales/Use Tax on 50% of Maintenance (8.25%)
- Implementation Assistance
(Based on time and materials —42 hours @ $185.00/hour)
Preparation Time (Based on 2 hours)
On-Site Assistance (Based on 3 days)
Telephone Support (Based on 16 hours)
$21,000.00
$ 1,732.50
$ 4,200.001
$ 173.25
$ 7,770.002
The installation assistance is based on time and materials. Accela has
estimated a standard of 42 hours at $185.00/hour. All quotes in this good
faith estimate represent Accela's estimation to complete the Services
described above. All quotes made in this SOW are not to be interpreted
as "not-to-exceed" or "fixed fee" amounts, and are in fact "time and
materials" based. Fees will be based on actual time and expenses
incurred, and agency will be billed accordingly.)
Material changes to the Scope of Services, for any reason, will require the
completion of a Change Order, signed by both parties, prior to the
commencement of the work.
$ 8,000.003.4
$ 8,000.003.4
$ 8,000.003.4
$ 1,980.00
$60,855.755
- View Only & Request Inspections for First Year:
- View Only & Request Inspections for Second Year:
- View Only & Request Inspections for Third Year:
- Sales Tax on View Only & Request Inspections (8.25%)
GRAND TOTAL — OPTION 2
NOTES:
- This is in addition to the Agency's annual maintenance for the current fiscal year. The additional
maintenance may be pro-rated dependent upon when the Agency acquires the add-on module.'
• CCEL. .° .
Government Software
- 2 The above assistance is based on:
* 3 days of on-site assistance to implement VelocityHall and related hardware and web-enable the
Agency's selected activity types.
* Telephone Support (16 hours) for Accela to gather information from the Agency prior to the on-site visit
and to offer go-live assistance after returning from the visit.
* Web-Enabling of 5 Activities (25 hours) (This does not pertain to the View Only option)
The expenses for this additional trip have not been included. Actual travel time and expenses will be
billed as incurred.
This is a Time and Materials proposal. Accela's good faith estimate of the number of hours of effort
needed to complete the work is just an estimate and is not a guarantee. All actual project hours
worked will be billed on a Time and Materials basis, regardless if more or less hours are needed to
complete the Services. Just as there is no CAP on the number of hours available to Accela to
complete the work, there is no guarantee that Accela will need to work the number of hours estimated
to complete the Services.
- 3
The Contractor Usage Fee shown in Option 1 and the View Only Fee in Option 2 are mandatory if
the agency chooses either of these options. The first year must be paid upfront with the purchase of
VelocityHall and due within net 30 days. The next two years will be billed on an annual basis and due
within net 30 days.
- 4This reflects the purchase price of VelocityHall TM , which does not include on-line permitting
capabilities.
5Payment Terms: 100% of total licenses, maintenance and first year of annual usage/convenience
fees outlined above are due upon receipt of purchase order or contract. Payment of installation
services will be due as rendered. Please note that the additional, annual usage/convenience fees will
be required and are paid for by the Agency. An additional trip is required to assist with the
implementation of VelocityHall. The expenses for this additional trip have not been included. Actual
travel time and expenses will be billed as incurred. All billing terms are Net 30.
- This above estimate is based on a 3-year contract. If the Agency decides not to renew the agreement
after 3 years, the Agency will be responsible for Accela's equipment removal expense of $5,000.00.
- For Accela Hosted, Accela will provide a rack mountable server.
- The Agency must open an internet-capable merchant account. Please note that any third party
merchant account fees are not included in those fees payable to Accela. Any merchant account fees
are the responsibility of the agency.
- The above estimate does not include hardware. The Agency is responsible for acquiring and
maintaining the needed hardware.
- Please note that this estimate is based on the Agency's current 'PERMITS' Plus concurrent user
license. If the Agency decides to increase concurrent users, the above costs may increase.,.rnment Software
The client/agency is responsible for any applicable sales tax.
- Accela has signed a Distributor agreement with DataDirect. Under this agreement, Accela is
permitted to embed DataDirect Connect for ODBC and JDBC drivers with the following applications;
• Accela Automation for SQL (Self-host)
• Velocity Hall
• Permit Plus
NOTES:
1. The Accela branded drivers will be embedded and provided by the above applications.
2. The license restricts the use of these drivers to the named applications only.
3. Clients are no longer required to purchase licenses for these drivers.
- The pricing set forth herein reflects information generally known to Accela, supplied to Accela by
client, and based on Accela's interpretation of the work to be performed. Further information gathered
through detailed investigation and business analysis by Accela is required before a final Statement of
Work and pricing can be mutually agreed upon.
Prior to Contract execution, Accela may request a mutually agreed upon evaluation of the Client's
business practices and operations in preparation of the final Statement of Work.
These costs are valid for 90 days. After the 90-day period, all prices are subject to change. This quote
supersedes any previous written or verbal estimate for products and installation services. To procure
the above-mentioned services, please submit a purchase order or contract referencing the above
estimate number to the attention of Steve Kropp. In order to expedite the process, feel free to submit
authorization via fax to (925) 560-0061 or by email to skropp@accela.com. Please note that if faxing a
purchase order, please fax both front and back and send the original purchase order in the mail.
If you have any questions, please feel free to contact me at (559) 627-1959x127 or afish@accela.com .
Thank you.
nil '1ONLINE - INTERNET HOSTED
Hosted Internet Registration $ 0.00
Total Software
Total Annual Maintenance Cost:
$ 0.00
$ 0.00
Installation ti Training
Web based Software training (@100/hr)
—
Total Services
Quote Summary
Taal Software Cost.
Total Maintenance Cost
Total .Services Cost
Total 3rd Party Hardware/Software Cost|1010|Grand Total:
$ 0.00
$ 0.00
$ 800.00l
$ o.00 :
800.00
Quoted by: Andre Tessier
Date: 03/03/2006
Quote Expiration: 06/01/2006
Quote Number: 54796
Pricing/Estimate Form
Michele Seals
Culver City Parks, Recreation &
Community Svcs
4117 Overland Ave.
Culver City, CA 90230
Software No. Of License Cost Total Maint. Fee Service Hrs.
Licenses License Cost
Please Note
• Sales taxes, where applicable, are not included and prices are in the currency of the country of
installation (subject to change without notice).
• Hardware, operating system, 3rd party software and site preparation are not included unless
otherwise noted.
• Annual software maintenance is 25% of prevailing list (min. $1500/yr)
• Maintenance Accreditation and Internet Discounts, as well as Extended Support options are available
and outlined in the Software Services Agreement
Phone: 310-253-5959
Fax:
Email: michele.seals©culvercity.org
Reference Id: 6415/80902
Purchase Order:
(0• Pre-Project planning and Documentation fees are $1,000 per day for off-site services.
•
On-site Implementation and Training Services are $1,200 per day exclusive of airfare, five (5)
participants per class. Additional participants $100 each to a maximum of ten (10).
• On-site Professional Services are $1,520 per day exclusive of airfare.
• On-site Technical Services are $1,760 per day exclusive of airfare.
• A dedicated database server, as well as a Windows server is highly recommended for each of the
IVR and Internet (plus MS IIS) modules.
• Class ships on CD ROM or DVD (version dependant).
• A full set of manuals is provided on the CD/DVD provided with each system.
• Internet Services require database access components, priced separately by database.
For existing customers, this quote may be executed by purchase order, however the most recent enforceable
Agreement will contain the only commercial terms applicable to such transaction despite such purchase or
other order stating otherwise.Scope Document
for
Supply and use of the InfoToday Data Server
(ITRDS) within the On-Line Payments web site
at Culver City
Prepared by:
InfoToday
Created:
15th March, 2006
Version 1.0InfoToday
Table of Contents
1 Introduction 1
1.1 Purpose 1
1.2 Team Details 1
1.3 Client Description 1
2 Project Summary 2
2.1 Proposal 2
2.2 Justification 2
2.3 General Stages 2|109| Deliverables 3
4 Resources 5
4.1 Software 5
4.2 Network 5
5 Project Objectives (Project Schedule) 6
5.1 Costs 6
5.1.1 Costs for products and services provided by InfoToday 6
5.1.2 Costs for services provided by credit card processing merchant 6
5.2 Time Schedule of Objectives 7
6 Project Assumptions 7
7 References 7
Appendix A — Revision History 8
Scope Document ii 18-Jul-2006
Version 1.0
qInfoToday
I Introduction
1.1 Purpose
This document will outline the scope, limitations and expectations, of the
ITRDS implementation with the on-line payments web site of Culver City. The
project description, its resources and costs will also be highlighted.
1.2 Team Details
The team involved in this implementation are;
Name Company Role
Michele
Seals
City of Culver
City
Project Manager
John
Burrows
InfoToday ITRDS Product Supplier / Training / Technical
Support
Anissa
Hance
City of Culver
City
Web Site Development. User of the ITRDS
Cathi
Vargas
City of Culver
City
Coordinator of Integration of the ITRDS and
RAMS
1.3 Client Description
The client is Culver City, Culver City, CA, USA.
The client representative for this project is Michele Seals. Michele Seals is the
Systems Development Manager.
Scope Document 1 18-Jul-2006
Version 1.0
'UInfoToday
2 Project Summary
2.1 Proposal
To use the ITRDS as part of the On-Line payments system being built by
Culver City to allow customers of there waste sanitisation services to make on-
line payments. The use of the ITRDS will facilitate the process of retrieving
information from RAMS and writing information to RAMS as part of this on-line
payment process.
2.2 Justification
Culver City aim to provide its sanitation customers with a method for making
on-line payments by July 1, 2006. As a part of this, it will be necessary for
the web site to read information from and write information to RAMS. It will
be necessary for the Web developers within Culver City, who have had little to
do with RAMS, to write the code to achieve this.
The InfoToday Rams Data Server (ITRDS) provides a simple means of
retrieving data from and writing information to RAMS. It contains within it,
and hidden from the user, the relevant and complicated RAMS business logic
required to perform these tasks. By using the ITRDS in its on-line payments
system, Culver City will:
• Reduce time of web development by reducing the required code to perform
functions - using ITRDS high level functions, .Net wrapper
• Reduce time for web developers to gain the knowledge required to interact
with RAMS to achieve their goals - RAMS business logic contained within
the ITRDS and presented to the user in simple methods.
• Reduce maintenance costs of the web site - the ITRDS contains the RAMS
logic and hence the code in the web site is greatly detached from RAMS
code changes and upgrades.
2.3 General Stages
• Culver City purchase and install the ITRDS
• Web developers specify what they want to achieve on the on-line payments
web site
• InfoToday provides initial feedback and suggestions on how to achieve this
using the ITRDS
• Culver City identifies the merchant and method for processing credit cards.
• InfoToday works with Culver City to develop the web site using the ITRDS
to achieve required outcome.
Scope Document 2 18-Jul-2006
Version 1.0InfoToday
3 Deliverables
The deliverables for this project will are:
Deliverable How Achieved Task
Manageris
Completed when
Purchase of
ITRDS
software
Batch Module
.Net Wrapper
InfoToday to Invoice
Culver City and provide
software contract
Michele
Seals
John
Burrows
Signed contract
received by
InfoToday
Payment received
by InfoToday
Software given to
Culver City by
InfoToday
Installation
Manual / User
Manual
Provided by InfoToday
as part of the software
John
Burrows
Culver City
understand how to
access this
information
List of required
information to
be accessed
from and
written to
RAMS by the
web site
Document created by
Culver City in
conjunction with
InfoToday outlining this
information
Anissa
Hance
Document
completed
Mechanism for
interacting
with the credit
card merchant
from the web
site
determined
Culver City need to
determine which
merchant they intend
on using for credit card
processing and what
mechanisms they will
adopt for performing
the processing of
payments with this
merchant from the web
site
Document
completed
outlining this
process
Best practice
for using
ITRDS to
achieve
requirements
InfoToday in
conjunction with Culver
City will determine and
document the best
practise for using the
ITRDS to achieve the
requirements of the
web site and
John
Burrows
InfoToday to
provide document
Scope Document
3
18-Jul-2006
Version 1.0
0InfoToday
RAMS modified
to
accommodate
web site on-
line payments
InfoToday and Culver
City will determine the
best way to customise
RAMS to facilitate on-
line payments. For
example creating a
place for holding
customer passwords
Cathi Vargas RAMS customised
and changes
documented
Web site
developed to
perform on-line
payments for
sanitation
services
Culver City with
assistance when
required from
InfoToday will create
the web site
Anissa
Hance
Web Site
developed to
perform on-line
payments
Scope Document 4 18-Jul-2006
Version 1.0
13InfoToday
4 Resources
4.1 Software
The server environment in which the ITRDS will be used:
• Operating System - Windows 2000 server
• Internet Services - Microsoft IIS
• Web Site development ASP.NET
4.2 Network
The RAMS database and the Internet server will be located on the same LAN
Scope Document 5 18-Jul-2006
Version 1.0
'4-InfoToday
5 Project Objectives (Project Schedule)
5.1 Costs
Only costs for products and services provided by InfoToday are covered here.
Examples of merchant fees are provided as well. No costs for services
performed by Culver City are covered here.
5.1.1 Costs for products and services provided by InfoToday
Item Cost in USD$
ITRDS - License Fee for Batch Module 5000
ITRDS - Maintenance Fee for Batch Module
(payable per year on July 1st each year)
5500
ITRDS - .Net Wrapper 500
InfoToday Consulting rates per Hour 90 / Hour
InfoToday Training rates 90 / Hour
Travel Expenses - If travel is required to fly
from Australia to USA.
The first flight will be paid for by
InfoToday. Any extra flights to
be paid for by Culver City.
Accommodation costs will be
covered by Culver City
5.1.2 Costs for services provided by credit card processing merchant
This section is just an example of potential costs incurred based on real
situations in Australia. Culver City will need to determine these costs for the
merchant chosen for this project.
Example 1 - St George Bank Australia
Item Cost in AUD$
Setup Fee
275
Monthly Fee
33
Per Transaction
Between 1.1% and 2%
depending on volume
Scope Document
6
18-Jul-2006
Version 1.0
1-cInfoToday
Example 2 — PayPal
Item Cost in USD$
Setup Fee 0
Monthly Fee 0
Per Transaction Between 1.9 and 3% depending
on volume plus 30 cents per
transaction
5.2 Time Schedule of Objectives
This will be determined by Culver City however an overall completion date of
15t of July 2006 has been specified. All software to be provided by InfoToday
is already completed and thus is ready for implementation.
6 Project Assumptions
The following assumptions have been made as part of this project scope
• Culver City will be performing all web site development and
specifications of the Web Site
• Culver City will be responsible for all arrangements to do with credit
card merchants
7 References
InfoToday Web Site : www.infotoday.com.au
ITRDS online documentation
http://www.infotodav.com.au/Docs/RamsDataserver/Help/index.htm
PayPal merchant fee structure : https://www.pavpal.com/cgi-
bin/webscr?cmd= merchant-outside
Scope Document 7 18-Jul-2006
Version 1.0
RoInfoToday
Appendix A — Revision History
Document
Revision
1.0
Date
Author(s)
15/3/2006 InfoToday
Summary of changes
Published document
Scope Document 8 18-Jul-2006
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