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(1) Receive a Presentation on the Transportation Service Key Performance Indicators; and (2) Provide Direction to Staff as Deemed Appropriate.
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Meeting Date: April 27, 2021
Contact Person: Rolando Cruz, Chief Transportation Officer /Transportation
Phone: (310) 253-6500
Action Item: Yes [X] No [] Attachments: Yes [] No [X]
Fiscal Impact: Yes [] No [X] General Fund: Yes [] No [X]
Public Notification: (E-Mail via GovDelivery) Meetings and Agendas - Mobility, Traffic & Parking Subcommittee; Notify Me - Construction, Street Maintenance and Closures; Stay Informed - Bicycle & Pedestrian / Culver CityBus / Construction, Street Maintenance and Closures (04/24/21)
Department Approval: Rolando Cruz, Chief Transportation Officer
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BACKGROUND/DISCUSSION
The Transportation Department established a strategic goal in the FY21 workplan to develop a performance management program in line with Federal Transit Administration (FTA) and the Federal Highway Administration (FHWA) performance management framework and to support community engagement through transparency of services delivered by the department.
Performance management includes identifying, collecting, analyzing, and reporting on indicators that show how well the organization performs, both internally and in the delivery of services to the public, and how that performance compares with its targets or with peer organizations. More importantly, as a management tool, performance data is intended not as an end result, but rather as a mean to more informed decision making and a more engaged community.
The Transportation Leadership team has identified core Key Performance Indicators (KPIs) in each of the four core service areas provided by Transportation. KPIs have been established for CityBus, CityRide, CityShare, and CityFleet Services. As staff is continuing to develop and evolve this performance management program, ...
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